Medical Office Receptionist

LifeStance Health•Greenfield, WI

About The Position

The Medical Office Receptionist manages the daily front-office activities of a LifeStance Health practice location and provides quality customer service to in-person and remote patients and clinicians. The role supports smooth practice operations, patient care, and clinician satisfaction.

Requirements

High school diploma or equivalent.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records (EMRs).
Comfort handling sensitive and confidential information in accordance with HIPAA.

Nice To Haves

Associate or bachelor's degree.
At least 1 year of experience in healthcare operations, customer service, or a similar role or setting.

Responsibilities

Support a positive work environment and clinician and staff engagement activities that promote LifeStance culture and connection.
Prepare patient schedules by confirming paperwork and documentation are complete, payment-card information is current, demographics are accurate, and charts are ready.
Perform general office duties, including sorting mail, scanning documents, handling e-faxes and shared office email, and maintaining office cleanliness and readiness.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Provide responsive customer service and follow crisis and de-escalation processes when managing difficult or sensitive situations.
Greet patients and manage front-desk check-in and check-out.
Respond to patient requests by phone, email, and portal, including billing and payment questions, scheduling needs, release requests, and other inquiries.
Manage phone-system queues and answer calls promptly.
Help patients access telehealth and troubleshoot Patient Portal or other issues.
Handle urgent requests, triage patient issues, direct them to appropriate departments, and escalate when needed.
Collect in-person and telehealth copayments and account balances at the time of service.
Verify insurance eligibility and contact patients to resolve eligibility issues.
Provide general administrative support to clinicians, including sending letters and faxes and coordinating responses to patient questions.
Audit clinician schedules for appointment accuracy.
Maintain a pleasant, secure, and motivational practice environment.