Medical Office Receptionist

LifeStance Health•Annapolis, MD

3d•Onsite

About The Position

The Medical Office Receptionist manages daily front-office activities at a LifeStance Health practice location and provides quality customer service to in-person and remote patients and clinicians. The role supports smooth practice operations, patient care, clinician satisfaction, and an inclusive, engaging workplace. Responsibilities include preparing patient schedules and charts, maintaining office records and shared communications, greeting patients, managing calls and requests, assisting with telehealth and portal issues, collecting payments, verifying insurance eligibility, and providing administrative support to clinicians. The receptionist also handles urgent or sensitive patient needs by following crisis and de-escalation processes and routing or escalating issues as appropriate. The position is located at 810 Bestgate Rd Ste 325, Annapolis, MD 21401. Compensation starts at $22.00 per hour, with potential quarterly bonus or incentives.

Requirements

High school diploma or equivalent required.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records (EMRs).
Comfort handling sensitive and confidential information in accordance with HIPAA.

Nice To Haves

Associate's or bachelor's degree preferred.
One or more years of experience in healthcare operations, customer service, or a similar role or setting preferred.

Responsibilities

Create a positive work environment and support clinician and staff engagement activities that promote company culture, engagement, and connection.
Prepare patient schedules by ensuring paperwork and documentation are complete, payment cards on file are current, demographics are accurate, and patient charts are ready.
Perform general office duties, including sorting mail, scanning documents, handling e-faxes and shared office email, and maintaining the office.
Communicate with colleagues, clinicians, and patients in ways that support patient care and clinician satisfaction.
Respond promptly and appropriately to patient needs, including potentially difficult or sensitive situations, following crisis and de-escalation processes.
Greet patients and manage front-desk check-in and check-out courteously.
Respond to patient requests by phone, email, or portal, including billing and payment questions, scheduling needs, release requests, and other inquiries.
Manage phone-system queues and answer calls promptly.
Help patients access telehealth, resolve Patient Portal issues, and troubleshoot other problems.
Handle urgent requests, triage patient issues, and direct them to the appropriate department or escalate for assistance.
Collect in-person and telehealth copayments and account balances at the time of service.
Verify insurance eligibility and contact patients to resolve related issues.
Provide general administrative support to clinicians, including sending letters and faxes and coordinating responses to patient questions.
Audit clinician schedules for appointment accuracy.
Maintain a pleasant, secure, and motivational practice environment.