Medical Office Receptionist

LifeStance Health•Moore, OK

10d•Onsite

About The Position

The Practice Coordinator manages daily front-office activities at a LifeStance Health practice location, ensuring quality customer service for in-person and remote patients and clinicians. The role supports a positive, well-organized practice environment and helps patients with check-in, scheduling, billing and payment questions, telehealth access, and other requests. It also provides administrative support to clinicians and helps maintain accurate patient and appointment records. The position is located at 1105 SW 30th Ct, Moore, OK 73160. Compensation starts at $20.25 per hour, with potential quarterly bonuses or incentives.

Requirements

High school diploma or equivalent.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records.
Comfort handling sensitive and confidential information in accordance with HIPAA.

Nice To Haves

Associate or bachelor’s degree.
At least 1 year of experience in healthcare operations, customer service, or a similar role or setting.

Responsibilities

Promote a positive work environment and support clinician and staff engagement activities that foster LifeStance culture and connection.
Prepare patient schedules by confirming paperwork and documentation are complete, payment cards are current, demographics are accurate, and charts are ready.
Perform general office duties, including sorting mail, scanning documents, handling e-faxes and shared office email, and maintaining office cleanliness and appearance.
Communicate with colleagues, clinicians, and patients in ways that support patient care and clinician satisfaction.
Provide responsive customer service and manage potentially difficult or sensitive situations according to crisis and de-escalation processes.
Greet patients and manage front-desk check-in and check-out courteously.
Respond to patient requests by phone, email, or portal, including billing, payment, scheduling, release requests, and other inquiries.
Manage phone-system queues and answer calls in a timely manner.
Help patients access telehealth and troubleshoot Patient Portal or other issues.
Triage urgent patient requests, direct issues to the appropriate department, and escalate them when needed.
Collect in-person and telehealth co-payments and account balances at the time of service.
Verify insurance eligibility and contact patients to resolve related issues.
Provide clinicians with administrative support, including sending letters and faxes and answering administrative questions.
Coordinate with clinicians regarding additional patient questions.
Audit clinician schedules for appointment accuracy.
Maintain a pleasant, secure, and motivational practice environment.