Medical Office Receptionist

LifeStance Health•Evansville, IN

2d•Onsite

About The Position

The Practice Coordinator manages the daily front-office activities at a LifeStance Health practice location, providing quality customer service to in-person and remote patients and clinicians. The role supports smooth clinic operations, patient care, and clinician satisfaction through administrative coordination, communication, and patient assistance.

Requirements

High school diploma or equivalent.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records (EMRs).
Comfort handling sensitive and confidential information in accordance with HIPAA.

Nice To Haves

Associate or bachelor's degree.
At least 1 year of experience in healthcare operations, customer service, or a similar role or setting.

Responsibilities

Create a positive work environment and support clinician and staff engagement activities that promote LifeStance culture and connection.
Prepare patient schedules by ensuring paperwork and documentation are complete, payment-card information is current, demographics are accurate, and patient charts are ready.
Perform general office duties, including sorting mail, scanning documents, managing e-faxes and shared office email, and maintaining office cleanliness and upkeep.
Communicate with colleagues, clinicians, and patients in support of patient care and clinician satisfaction.
Provide responsive customer service and follow crisis and de-escalation processes when handling difficult or sensitive situations.
Greet patients and manage front-desk check-in and check-out courteously.
Respond to patient requests by phone, email, and portal, including billing and payment questions, scheduling needs, release requests, and general inquiries.
Manage phone-system queues and answer calls promptly.
Assist patients with telehealth access, patient portal issues, and other troubleshooting.
Triage urgent patient requests, resolve issues where possible, and direct or escalate them to the appropriate departments.
Collect in-person and telehealth copayments and account balances at the time of service.
Verify insurance eligibility and contact patients to resolve related issues.
Provide general administrative support to clinicians, including sending letters and faxes and coordinating responses to patient questions.
Audit clinician schedules for appointment accuracy.
Maintain a pleasant, secure, and motivational practice environment.