Medical Office Receptionist

LifeStance Health•Athens, GA

3d•Onsite

About The Position

The Practice Coordinator manages the daily front-office activities at a LifeStance Health practice location, providing quality customer service to in-person and remote patients and clinicians. The role supports office operations, patient scheduling and service, payment collection, insurance eligibility verification, and administrative needs for clinicians. The listed location is 745 S Milledge Ave, Ste 1a, Athens, GA 30605. Compensation starts at $20.25 per hour, with potential quarterly bonuses or incentives.

Requirements

High school diploma or equivalent required.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records (EMRs).
Comfort handling sensitive and confidential information in accordance with HIPAA.

Nice To Haves

Associate or bachelor's degree preferred.
One or more years of experience in healthcare operations, customer service, or a similar role or setting preferred.

Responsibilities

Help create a positive work environment and support clinician and staff engagement activities that promote LifeStance culture, engagement, and connection.
Prepare patient schedules by ensuring paperwork and documentation are complete, payment cards on file are current, demographics are accurate, and patient charts are prepared.
Handle general office duties, including mail, document scanning, e-faxes, shared office email, cleanliness, and office upkeep.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Provide responsive customer service and follow crisis and de-escalation processes when managing difficult or sensitive situations.
Greet patients and manage front-desk check-in and check-out.
Respond to patient requests by phone, email, or portal, including billing and payment questions, scheduling needs, release requests, and other inquiries.
Manage phone queues and answer calls promptly.
Help patients access telehealth and resolve Patient Portal or other technical issues.
Handle urgent requests, triage patient issues, direct them to the appropriate department, or escalate them for assistance.
Collect in-person and telehealth co-payments and account balances at the time of service.
Verify insurance eligibility and contact patients to resolve eligibility issues.
Provide general administrative support to clinicians, such as sending letters and faxes.
Coordinate with clinicians regarding additional patient questions.
Audit clinician schedules for appointment accuracy.
Maintain a pleasant, secure, and motivational practice environment.