Office Receptionist Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Willingness to learn new skills as required by the practice and master new skill sets within six months of their introduction.
• Availability Monday through Friday and occasional Saturdays.
• Excellent data-entry and typing skills.
• Strong customer-service, active-listening, problem-solving, verbal communication, and written communication skills.
• Strong interpersonal and organizational skills, adaptability to differing personality types, and ability to multitask, manage time, and prioritize tasks.
• Dedication to teamwork and maintaining confidentiality.
• Ability to function in a fast-paced and sometimes stressful environment.
• Reliable transportation, as the role requires travel.

Nice To Haves

• Bilingual Spanish reading, writing, and speaking skills.
• Ophthalmology experience.
• One year of customer-service experience.
• One year of computer-skills experience.

Responsibilities

• Travel between sites to cover call-outs, paid time off, and busy days.
• Identify patients’ needs, clarify information, research issues, and provide solutions or alternatives.
• Route calls to appropriate resources.
• Enter new patient information into the EMR system and obtain and verify patient demographics.
• Update existing patient information.
• Scan documents into patients’ electronic charts.
• Schedule appointments.
• Verify insurance benefits and co-payments.
• Check patients in and out.
• Collect copayments and other patient balances.
• Identify and escalate priority issues.
• Assist with mail distribution and the proper flow of correspondence.

Benefits

• 401(k) profit-sharing plan
• Dental insurance
• Employee perk discounts
• Health insurance
• Life insurance
• Paid time off and holidays
• Employee referral program
• Uniform allowance
• Vision insurance