Medical Receptionist - Training Provided!
About The Position
The Front Office Specialist is trained to serve as the first point of contact and set the tone for a world-class Total Patient Experience. The role performs administrative responsibilities that support a smooth patient check-in and check-out experience. Training is provided, and medical or eyecare experience is not required. Work is primarily in a standard office or clinical setting, with travel to other locations potentially required to carry out job duties. The position is full-time and requires open availability for shifts during the office hours of Monday through Friday, 8 a.m. to 7 p.m., and Saturday, 8 a.m. to 1 p.m. The employee will not work all of these hours, but may need to work a little earlier or later as needed.
Requirements
- High school diploma or GED.
- At least one year in a position interacting with customers or patients, or an equivalent combination of education and experience.
- Favorable result on a background check as required by state.
- Proof of identity and authorization to work in the United States.
- Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
- Ability to meet the physical requirements of the role, including lifting, carrying, pushing, and pulling items up to 25 pounds.
Nice To Haves
- Previous medical office experience.
- Previous optometry and/or ophthalmology experience.
Responsibilities
- Embrace and execute the Total Patient Experience, building relationships with patients while delivering service and support.
- Provide exceptional customer service during every in-person or telephone patient encounter.
- Maintain a professional attitude, greet patients promptly, and thank them when they leave.
- Answer external and internal phones and provide prompt, courteous service.
- Act with urgency while considering patients’ time and the doctor’s schedule.
- Double-check insurance authorizations and build accurate flow sheets.
- Check out patients and collect payments according to procedures.
- Manage patient flow and communicate to maximize office efficiency and customer service.
- Complete daily reconciliations, close the day, and count down the cash drawer.
- Comply with company policies and procedures, including HIPAA.
- Perform general office duties and cleaning as assigned by the manager.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- 401(k) with employer matching
- Paid time off
- Paid holidays
- Competitive base pay
- Bonus
- Paid maternity leave
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
