Medical Receptionist - Training Provided!

Clarkson Eyecare • Wildwood, MO

5d • Onsite

About The Position

The Front Office Specialist is trained to serve as the first point of contact and help provide a world-class Total Patient Experience. The role includes administrative responsibilities that support a smooth patient check-in and check-out process. Training is provided, and medical or eyecare experience is not required.

The position is full-time. Offices are open Monday through Friday from 8:00 a.m. to 7:00 p.m. and Saturday from 8:00 a.m. to 1:00 p.m. Employees must have open availability to work shifts within those hours and may occasionally need to work earlier or later. The position is primarily performed in a standard office or clinical setting; travel to other locations may be required.

Requirements

• At least one year in a position involving interaction with customers or patients, or an equivalent combination of education and experience.
• High school diploma or GED.
• Favorable result on a background check as required by the state.
• Proof of identity and authorization to work in the United States.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

Nice To Haves

• Previous medical office experience.
• Previous optometry and/or ophthalmology experience is strongly preferred.

Responsibilities

• Deliver the Total Patient Experience and build relationships with patients through service and support.
• Provide exceptional customer service during in-person and telephone interactions.
• Greet patients promptly and professionally, and thank them when they leave.
• Answer external and internal phone calls promptly and courteously.
• Work with urgency while considering patients’ time and doctors’ schedules.
• Double-check insurance authorizations and create accurate flow sheets.
• Check out patients and collect payments according to procedures.
• Manage patient flow and communicate to maximize efficiency and customer service.
• Complete daily reconciliations, close out the day, and count down the cash drawer.
• Follow company policies and procedures, including HIPAA requirements.
• Perform general office duties and cleaning as assigned by the manager.

Benefits

• Full benefits package, including medical, vision, dental, and life insurance.
• 401(k) with employer matching.
• Paid time off.
• Paid holidays.
• Competitive base pay and bonus.
• Paid maternity leave.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED