Medical Receptionist - Training Provided!
About The Position
A Front Office Specialist is trained to act as the first point of contact and set the tone for a world-class Total Patient Experience. The role also performs administrative responsibilities needed to create a smooth patient check-in and check-out experience. Training is provided, and no medical or eyecare experience is required. Work is primarily performed in a standard office or clinical setting; travel to other locations may be required to carry out essential duties. The offices are open Monday through Friday, 8 a.m. to 7 p.m., and Saturday, 8 a.m. to 1 p.m. The employee must have open availability for shifts within these hours and may occasionally need to work earlier or later.
Requirements
- At least one year in a position interacting with customers or patients, or an equivalent combination of education and experience.
- High school diploma or GED.
- Favorable background-check result as required by the state.
- Proof of identity and authorization to work in the United States.
- Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
- Ability to perform the physical requirements of the role, including lifting, carrying, pushing, and pulling items up to 25 pounds and frequent walking, sitting, standing, bending, stooping, and reaching.
Nice To Haves
- Previous medical office experience.
- Previous optometry and/or ophthalmology experience.
Responsibilities
- Embrace and execute the Total Patient Experience by building relationships with patients and providing service and support.
- Provide exceptional customer service during patient encounters in person and by phone.
- Maintain a professional attitude, greet patients promptly with a smile, and thank them when they leave.
- Answer external and internal phone calls and provide prompt, courteous service.
- Act with urgency while considering patients’ time and doctors’ schedules.
- Double-check insurance authorizations and create accurate flow sheets.
- Check out patients and collect payments according to procedures.
- Manage patient flow and communicate to maximize office efficiency and customer service.
- Complete daily reconciliations, close the day, and count down the cash drawer.
- Comply with company policies and procedures, including HIPAA.
- Perform general office duties and cleaning as assigned by the manager.
Benefits
- Medical, vision, dental, and life insurance
- 401(k) with employer matching
- Paid time off
- Paid holidays
- Competitive base pay
- Bonus
- Paid maternity leave
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
