Medical Assistant / Ophthalmic Technician -Training Provided

Cincinnati Eye Institute•Blue Ash, OH

2d•Onsite

About The Position

The Ophthalmic Technician supports an ophthalmologist by providing patient care and performing initial testing to prepare patients for examinations. The role includes gathering and documenting patient information, performing eye assessments and diagnostic tests, assisting with treatments and minor procedures, and helping maintain clinic flow and exam-room readiness. Travel to other Cincinnati, Ohio offices is required as needed, with mileage reimbursement provided. Training is provided.

Requirements

High school diploma or GED.
One year of related experience and/or training, or an equivalent combination of education and experience.
Provide excellent patient care and demonstrate energy and empathy with patients.
Comply with HIPAA confidentiality standards when communicating patient information.
Communicate and cooperate courteously and professionally with employees at all levels.
Demonstrate organizational skills focused on tracking patient care and improving patient flow.
Show a desire to gain industry knowledge and training.
Demonstrate initiative in accomplishing practice goals and the ability to grow, adapt, and accept change.
Contribute to a positive, team-oriented, patient-focused work environment.
Commit to working over 40 hours when needed and to working weekends when applicable.
Have reliable transportation that allows travel to multiple work locations with minimal notice.
Be proficient in Microsoft Excel, Word, PowerPoint, and Outlook.
Have experience using Electronic Medical Record (EMR) systems, computer proficiency, and the ability to learn new applications quickly.
Meet the role’s physical requirements, including lifting, carrying, pushing, and pulling items up to 25 pounds; frequent walking, sitting, and standing; bending, stooping, and reaching; fine motor and hand-use requirements; and visual and auditory acuity.

Nice To Haves

Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification is preferred but not required.

Responsibilities

Provide courteous, exceptional customer service to patients in person and by phone.
Greet patients promptly, maintain a professional attitude, and thank patients when they leave.
Anticipate physician needs and help facilitate clinic flow while respecting patients’ and physicians’ time and schedules.
Comply with company policies and procedures, including HIPAA requirements.
Interview patients to verify their information, record medical history and current medications, and confirm the reason for the visit.
Enter patient information in the Electronic Medical Record (EMR).
Assess patients’ eyes by observing pupils, muscles, visual acuity, and extraocular movements.
Perform dilation, refraction, pressure testing, and diagnostic tests including visual fields, OCT, GDX, IOL Master, autorefractor, and topography.
Apply working knowledge of eye anatomy, diseases, symptoms, and ocular medications.
Document medical visits and procedures accurately and thoroughly as the physician performs them.
Prepare patients for treatments and minor procedures and take and record vital signs as required.
Open and close exam rooms as needed.
Clean and stock examination, treatment, laser, and other assigned rooms, and maintain current drug counts.
Perform general office duties and cleaning as assigned by the manager.
Travel to other Cincinnati-area office locations as needed.
Work over 40 hours when needed to meet business needs and work weekends when applicable.