Ophthalmic Technician / Medical Assistant - Training Provided - Full-Time, Year Round

Cincinnati Eye Institute•Middletown, OH

11h•Onsite

About The Position

The Ophthalmic Technician supports ophthalmologists in providing excellent patient care by performing initial testing and preparing patients for examinations. This role handles a range of patient-care and clinic-support duties, including recording medical information, using diagnostic equipment, documenting visits, and preparing rooms and patients for treatments and minor procedures. Training is provided, and a current COA or COT certification is preferred but not required. The position is based in Middletown, Ohio, with travel to the employer’s Cincinnati office as needed; mileage is reimbursed. The offices are open Monday through Friday, 8:00 a.m. to 5:00 p.m. Employees must have open availability for shifts within those hours and may occasionally need to work earlier or later. The posting also requires a commitment to work over 40 hours when business needs require it and to work weekends when applicable.

Requirements

High school diploma or GED.
One year of related experience and/or training, or an equivalent combination of education and experience.
Excellent patient-care skills; energetic and empathetic approach with patients.
Ability to comply with HIPAA confidentiality standards when communicating patient information.
Strong communication skills and ability to coordinate and cooperate courteously and professionally with employees at all levels.
Organizational skills, with a focus on tracking patient care and improving patient flow.
Initiative in accomplishing practice goals and willingness to gain industry knowledge and training.
Ability to grow, adapt, accept change, and contribute to a positive, team-oriented, patient-focused work environment.
Ability to work over 40 hours to meet business needs and to work weekends when applicable.
Reliable transportation allowing travel between work locations with minimal notice.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Experience using EMR systems, computer proficiency, and ability to learn new applications quickly.
Ability to lift, carry, push, and pull items up to 25 pounds.
Strong fine motor skills and full use of hands for grasping, writing or typing, and using technology.
Visual and auditory acuity, including color, depth, and peripheral vision and ability to adjust focus.

Nice To Haves

Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification.

Responsibilities

Provide exceptional customer service during patient encounters in person and by phone.
Greet patients promptly and professionally, and thank them when they leave.
Anticipate physician needs and help maintain clinic flow and schedules.
Comply with company policies and procedures, including HIPAA.
Verify patient information by interviewing patients; record medical history, current medications, and the purpose of the visit.
Record patient information in the Electronic Medical Record (EMR).
Assess eyes by observing pupils, muscles, visual acuity, and extraocular movements.
Perform dilation, refraction, pressure testing, and diagnostic tests such as visual fields, OCT, GDX, IOL master, autorefractor, and topography.
Document medical visits and procedures accurately and thoroughly while the physician performs them.
Prepare patients for treatments and minor procedures, and measure and record vital signs as required.
Open and close examination rooms as needed.
Clean and stock examination, treatment, laser, and other assigned rooms, and keep drug counts up to date.
Perform general office duties and cleaning as assigned by the manager.