Ophthalmic Technician / Medical Assistant - Training Provided - Full-Time, Year Round

Eye Care Partners Career Opportunities•Middletown, OH

1d•Onsite

About The Position

Cincinnati Eye Institute, part of EyeCare Partners, is hiring an Ophthalmic Technician to support ophthalmologists in providing excellent patient care. The technician performs initial testing and a range of clinical and administrative duties to prepare patients for examinations and help maintain an efficient clinic. Training is provided. The role is based in Middletown, Ohio, and requires travel to the practice’s Cincinnati office as needed; mileage is reimbursed. The position is full-time, year-round. Offices are open Monday through Friday, 8:00 a.m. to 5:00 p.m. Employees must be available to work any shift within those hours, though they will not work the entire span, and may occasionally need to work earlier or later. The role may require working over 40 hours to meet business needs and working weekends when applicable. The technician provides courteous patient service, gathers and records patient information, performs eye assessments and diagnostic testing, documents visits and procedures, and prepares patients and rooms for exams and treatments. Responsibilities also include keeping assigned rooms clean and stocked, maintaining drug counts, and completing general office duties as assigned.

Requirements

High school diploma or GED.
One year of related experience and/or training, or an equivalent combination of education and experience.
Excellent patient care skills; an energetic and empathetic approach to patients.
Comply with HIPAA confidentiality standards when communicating patient information.
Communicate and coordinate courteously and professionally with employees at all levels.
Organizational skills focused on tracking patient care and improving patient flow.
Desire to gain industry knowledge and training; initiative in accomplishing practice goals.
Ability to grow, adapt, accept change, and contribute to a positive, team-oriented, patient-focused work environment.
Commitment to work more than 40 hours when needed to meet business needs and ability to work weekends when applicable.
Reliable transportation that allows travel to multiple work locations with minimal notice.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Experience using Electronic Medical Records (EMR) systems, computer proficiency, and ability to learn new applications quickly.
Ability to meet the role’s physical requirements, including lifting, carrying, pushing, and pulling items up to 25 pounds; frequent walking, sitting, and standing; bending, stooping, and reaching; fine motor and hand use; visual and auditory acuity; and occasional driving or climbing.

Nice To Haves

Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification; preferred but not required.

Responsibilities

Provide exceptional customer service to patients in person and by phone; greet patients promptly and professionally.
Anticipate physician needs and help maintain clinic flow while respecting patients’ and physicians’ time and schedules.
Follow company policies and procedures, including HIPAA requirements.
Interview patients to verify information, record medical history and current medications, and confirm the purpose of the visit.
Enter patient information in the Electronic Medical Record (EMR).
Assess eye condition by observing pupils, muscles, visual acuity, and extraocular movements.
Perform dilation, refraction, pressure testing, and diagnostic tests including visual fields, OCT, GDX, IOL Master, autorefraction, and topography.
Apply knowledge of eye anatomy, diseases, symptoms, and ocular medications.
Accurately document medical visits and procedures as the physician performs them.
Prepare patients for treatments and minor procedures; measure and record vital signs as required.
Open and close examination rooms as needed.
Clean and stock examination, treatment, laser, and other assigned rooms, and keep drug counts up to date.
Complete general office duties and cleaning as assigned by the manager.
Travel to the Cincinnati office as needed.