Ophthalmic Technician / Medical Assistant - Training Provided - Full-Time, Year Round

Cincinnati Eye Institute•Middletown, OH

1d•Onsite

About The Position

Cincinnati Eye Institute is hiring an Ophthalmic Technician to assist ophthalmologists in providing excellent patient care. The technician performs initial testing and a wide range of clinical and office duties to prepare patients for examinations and support clinic flow. Training is provided. The position is full-time and year-round, based in Middletown, Ohio, with travel to the Cincinnati office as needed; mileage is reimbursed. The offices are open Monday through Friday from 8:00 a.m. to 5:00 p.m. Employees need open availability for shifts within those hours and may occasionally work earlier or later. The role may require working more than 40 hours per week and weekends when applicable.

Requirements

High school diploma or GED.
At least one year of related experience and/or training, or an equivalent combination of education and experience.
Provide empathetic patient care and communicate professionally and courteously with patients and employees at all levels.
Comply with HIPAA confidentiality standards when communicating patient information.
Have organizational skills focused on tracking patient care and improving patient flow.
Demonstrate initiative, adaptability, willingness to learn, and a team-oriented, patient-focused approach.
Commit to working over 40 hours when needed to meet business needs and work weekends when applicable.
Have reliable transportation to travel to multiple work locations with minimal notice.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook; experience with EMR systems; and computer proficiency with the ability to learn new applications quickly.
Meet the physical requirements of the role, including lifting, carrying, pushing, and pulling items up to 25 pounds; fine motor skills and full use of hands; and visual and auditory acuity.

Nice To Haves

Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification.

Responsibilities

Provide exceptional, professional customer service to patients in person and by phone.
Anticipate physician needs and help maintain efficient clinic flow while respecting patients’ and physicians’ time and schedules.
Follow company policies and procedures, including HIPAA requirements.
Interview patients to verify their information and document medical history, current medications, and reason for visit in the electronic medical record (EMR).
Assess patients’ eyes by observing pupils, muscles, visual acuity, and extraocular movements.
Perform dilation, refraction, pressure testing, and diagnostic tests including visual fields, OCT, GDX, IOL Master, autorefractor testing, and topography.
Apply working knowledge of eye anatomy, diseases, symptoms, and ocular medications.
Document medical visits and procedures accurately and thoroughly as the physician performs them.
Prepare patients for treatments and minor procedures, and measure and record vital signs as required.
Open and close examination rooms as needed.
Clean and stock examination, treatment, laser, and other assigned rooms, and maintain an up-to-date drug count.
Perform general office duties and cleaning as assigned by the manager.
Travel to the Cincinnati office as needed.