Medical Receptionist - Training Provided!

Eye Care Partners • Wildwood, MO

3d • Onsite

About The Position

EyeCare Partners is a nationally integrated eye care provider. The Front Office Specialist at Clarkson Eyecare serves as the first point of contact for patients and helps deliver a positive Total Patient Experience. The role includes greeting and assisting patients, handling calls, and completing administrative tasks that support smooth patient check-in and checkout. Training is provided, and prior medical or eye care experience is not required.

Work is primarily in a standard office or clinical setting. Travel to other locations may be required to perform essential duties. The office is open Monday through Friday from 8 a.m. to 7 p.m. and Saturday from 8 a.m. to 1 p.m. Employees must have open availability for shifts within those hours and may occasionally need to work earlier or later.

Requirements

• At least one year in a position interacting with customers or patients, or an equivalent combination of education and experience.
• High school diploma or GED.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
• Favorable result on a background check as required by state.
• Proof of identity and authorization to work in the United States.
• Ability to meet the role’s physical requirements, including lifting, carrying, pushing, and pulling items up to 25 pounds; frequent walking; and constant use of hands and technology.

Nice To Haves

• Previous medical office experience.
• Previous optometry and/or ophthalmology experience, strongly preferred.

Responsibilities

• Deliver the Total Patient Experience and build relationships with patients through service and support.
• Provide customer service during in-person and phone interactions.
• Greet patients promptly and professionally, and thank them when they leave.
• Answer external and internal phone calls promptly and courteously.
• Work urgently while considering patients’ time and the doctor’s schedule.
• Verify insurance authorizations and prepare accurate flow sheets.
• Check out patients and collect payments according to procedures.
• Manage patient flow and communicate to support office efficiency and customer service.
• Complete daily reconciliations, close the day, and count down the cash drawer.
• Comply with company policies and procedures, including HIPAA.
• Perform general office duties and cleaning as assigned by the manager.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• 401(k) with employer matching
• Paid time off
• Paid holidays
• Competitive base pay
• Bonus
• Paid maternity leave
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED