Office Assistant/Receptionist - Oshkosh, WI
Shoptikal•Oshkosh, WI
About The Position
The Office Assistant/Receptionist provides support to the Optical center team. The role greets patients as they enter, answers telephone calls, books appointments, manages patient files, and supports other aspects of the center that do not influence a patient’s vision. The position also handles customer service and operational tasks, including confirming appointments, processing transactions and medical billing information, and organizing patient and customer records. The listed duties describe the general nature and level of work and are not an exhaustive list.
Requirements
- High school diploma or equivalent.
- Basic computer skills.
- Ability to handle multiple customer interactions and phone calls at a time.
- Excellent organizational skills.
- Ability to work cross-functionally with excellent attention to detail and follow-through.
- Solid interpersonal relationship skills.
- Ability to communicate effectively at all levels within the organization through written and two-way verbal communication.
- Ability to read and write at a high school graduate level.
- Ability to sit or stand for extended periods.
- Ability to operate office equipment, including a personal computer, telephone, fax machine, and copier.
- Ability to lift 10 to 20 pounds.
- Ability to see near, distance, color, and depth perception.
- Manual and finger dexterity, hand/arm steadiness, ability to grip and hold items, and good eye-hand coordination.
- Ability to operate a cash register, optical equipment, and tools.
Nice To Haves
- Previous office experience is preferred.
Responsibilities
- Greet patients and customers.
- Answer the telephone in a professional manner.
- Book appointments accurately and confirm appointments.
- Process transactions in optical billing and point-of-sale systems.
- Process medical billing information.
- Organize and file patient and customer records.
- Perform other duties as assigned.
- Work normal and/or extended office hours, including evenings, nights, and weekends, to meet established deadlines.
- Travel independently to support Company objectives and personal development.
Benefits
- Competitive wages
- 401(k) with match
- Vacation pay
- Personal day
- Volunteer time off
- Sick pay for hourly teammates
- Health and wellbeing benefits
- Voluntary/cafeteria offerings
- Employee assistance program
- On-the-job training and certification
- Teammate recognition program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
