Office Assistant/Receptionist

Shoptikal • Fitchburg, WI

2d

About The Position

The Office Assistant/Receptionist provides support to the Optical center team. The role greets patients as they enter, answers telephone calls, books appointments, manages patient files, and supports other aspects of center operations that do not influence a patient's vision. The position also supports customer service and operational standards, including confirming appointments, processing transactions and medical billing information, and organizing records.

Requirements

• High school diploma or equivalent.
• Basic computer skills.
• Ability to handle multiple customer interactions and phone calls at a time.
• Excellent organizational skills.
• Ability to work cross-functionally with attention to detail and follow-through.
• Solid interpersonal relationship skills.
• Ability to communicate effectively at all organizational levels through written and two-way verbal communication.
• Ability to read and write at a high school graduate level.
• Ability to sit or stand for extended periods.
• Ability to operate office equipment, including a personal computer, telephone, fax machine, and copier.
• Ability to lift 10 to 20 pounds.
• Ability to see near, distance, color, and depth perception.
• Manual and finger dexterity, hand/arm steadiness, ability to grip and hold items, and good eye-hand coordination.
• Ability to operate a cash register and various optical equipment and tools.
• Ability to work normal and/or extended office hours, including evenings, nights, and weekends, to meet established deadlines.
• Ability to travel independently to support company objectives and personal development.

Nice To Haves

• Previous office experience is preferred.

Responsibilities

• Greet patients and customers.
• Answer the telephone in a professional manner.
• Book appointments accurately and confirm appointments.
• Process transactions in optical billing and point-of-sale systems.
• Process medical billing information.
• Organize and file patient and customer records.
• Perform other duties as assigned.

Benefits

• Competitive wages
• 401(k) with match
• Vacation pay
• Personal day
• Volunteer time off
• Sick pay for hourly teammates
• Health and wellbeing benefits
• Voluntary/cafeteria offerings
• Employee assistance program
• On-the-job training and certification
• Teammate recognition program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED