Office Assistant/Receptionist

Shoptikal • Piqua, OH

7d

About The Position

The Office Assistant/Receptionist supports the Optical center team by greeting patients, answering calls, booking appointments, managing patient files, and handling other duties that do not influence a patient’s vision. The role also supports customer service and operational workflows, including appointment confirmations, billing and point-of-sale transactions, and organizing patient and customer records.

The position requires effective communication, organization, attention to detail, and the ability to work with patients and colleagues across the organization. Work may involve sitting or standing for extended periods, using office and optical equipment, and working normal or extended office hours, including evenings, nights, and weekends, to meet established deadlines.

Requirements

• High school diploma or equivalent.
• Basic computer skills.
• Ability to handle multiple customer interactions and phone calls at a time.
• Excellent organizational skills.
• Ability to work cross-functionally with excellent attention to detail and follow-through.
• Solid interpersonal relationship skills.
• Ability to communicate effectively at all levels of the organization through written and two-way verbal communication.
• Ability to read and write at a high school graduate level.
• Ability to sit or stand for extended periods.
• Ability to operate office equipment, including a personal computer, telephone, fax machine, and copier.
• Ability to lift 10 to 20 pounds.
• Ability to see near and distance, color, and depth perception.
• Manual and finger dexterity, hand/arm steadiness, ability to grip and hold items, and good eye-hand coordination.
• Ability to operate a cash register and various optical equipment and tools.
• Ability to work normal or extended office hours, including evenings, nights, and weekends, to meet established deadlines.
• Ability to travel independently to support company objectives and personal development.

Nice To Haves

• Previous office experience is preferred.

Responsibilities

• Greet patients and customers.
• Answer the telephone in a professional manner.
• Book appointments accurately and confirm appointments.
• Process transactions in optical billing and point-of-sale systems.
• Process medical billing information.
• Organize and file patient and customer records.
• Perform other duties as assigned.

Benefits

• Competitive wages
• 401K with match
• Vacation pay
• Personal day
• Volunteer time off
• Sick pay for hourly teammates
• Health and wellbeing benefits
• Voluntary/cafeteria offerings
• Employee Assistance Program
• On-the-job training and certification
• Teammate Recognition Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED