Office Assistant/Receptionist

Shoptikal • Sun Prairie, WI

4d

About The Position

Provide support to the Optical center team. Greet patients as they enter the center, answer the telephone, book appointments, manage patient files, and support other aspects of the center that do not influence a patient’s vision. The role includes customer service and operational duties, such as confirming appointments, processing billing and point-of-sale transactions, and organizing records. The listed responsibilities describe the general nature and level of work and are not an exhaustive list.

Requirements

• High school diploma or equivalent.
• Basic computer skills.
• Ability to handle multiple customer interactions and phone calls at a time.
• Excellent organizational skills.
• Ability to work cross-functionally with attention to detail and follow-through.
• Solid interpersonal relationship skills.
• Ability to communicate effectively at all organizational levels through written and two-way verbal communication.
• Ability to read and write at a high school graduate level.
• Ability to sit or stand for extended periods.
• Ability to lift 10 to 20 pounds.
• Ability to see near, distance, color, and depth perception.
• Manual and finger dexterity, hand/arm steadiness, ability to grip and hold items, and good eye-hand coordination.
• Ability to operate office equipment, a cash register, and various optical equipment and tools.
• Ability to work normal and/or extended office hours, including evenings, nights, and weekends, to meet established deadlines.
• Ability to travel independently to support company objectives and personal development.

Nice To Haves

• Previous office experience.

Responsibilities

• Greet patients and customers.
• Answer the telephone in a professional manner.
• Book appointments accurately and confirm appointments.
• Process transactions in optical billing and point-of-sale systems.
• Process medical billing information.
• Organize and file patient and customer records.
• Perform other duties as assigned.

Benefits

• Competitive wages
• 401K with match
• Vacation pay
• Personal day
• Volunteer time off
• Sick pay for hourly teammates
• Health and wellbeing benefits
• Voluntary/cafeteria offerings
• Employee assistance program
• On-the-job training and certification
• Teammate recognition program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED