Office Assistant/Receptionist

Shoptikal • Waunakee, WI

4d

About The Position

Provides support to the Optical center team by greeting patients, answering telephone calls, booking appointments, managing patient files, and completing other duties that do not influence a patient’s vision. The role also supports customer service and operational standards, including processing transactions and medical billing information and organizing records.

This position requires strong communication, organization, attention to detail, and the ability to handle multiple customer interactions or phone calls. Teammates may work normal or extended office hours, including evenings, nights, and weekends, and may travel independently to support company objectives and personal development.

Requirements

• High school diploma or equivalent.
• Basic computer skills.
• Ability to handle multiple customer interactions and phone calls at a time.
• Excellent organizational skills.
• Ability to work cross-functionally with excellent attention to detail and follow-through.
• Solid interpersonal relationship skills.
• Ability to communicate effectively at all organizational levels through written and two-way verbal communication.
• Ability to read and write at a high school graduate level.
• Ability to sit or stand for extended periods.
• Ability to operate office equipment, including a personal computer, telephone, fax machine, and copier.
• Ability to lift 10 to 20 pounds.
• Ability to see near and at a distance, perceive color and depth, and demonstrate manual and finger dexterity, hand/arm steadiness, grip, and eye-hand coordination.
• Ability to operate a cash register, optical equipment, and tools.
• Ability to work normal or extended office hours, including evenings, nights, and weekends, to meet established deadlines.
• Ability to travel independently to support company objectives and personal development.

Nice To Haves

• Previous office experience is preferred.

Responsibilities

• Greet patients and customers.
• Answer the telephone in a professional manner.
• Book appointments accurately and confirm appointments.
• Process transactions in optical billing and point-of-sale systems.
• Process medical billing information.
• Organize and file patient and customer records.
• Perform other duties as assigned.
• Support other aspects of the Optical center that do not influence a patient’s vision.

Benefits

• Competitive wages
• 401K with match
• Vacation pay
• Personal day
• Volunteer time off
• Sick pay for hourly teammates
• Health and wellbeing benefits
• Voluntary/cafeteria offerings
• Employee assistance program
• On-the-job training and certification
• Teammate recognition program

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED