Office Assistant/Receptionist - Oshkosh, WI

Shoptikal, LLC • Oshkosh, WI

1d • Onsite

About The Position

The Office Assistant/Receptionist supports the Optical center team by greeting patients, answering telephone calls, booking appointments, managing patient files, and providing other support that does not influence a patient’s vision. The role also supports customer service and operational tasks, including appointment confirmations, transaction processing, medical billing information, and record organization.

Requirements

• High school diploma or equivalent.
• Basic computer skills.
• Ability to handle multiple customer interactions and phone calls at a time.
• Excellent organizational skills.
• Ability to work cross-functionally with excellent attention to detail and follow-through.
• Solid interpersonal relationship skills.
• Ability to communicate effectively at all levels of the organization through written and two-way verbal communication.
• Ability to read and write at a high school graduate level.
• Ability to sit or stand for extended periods.
• Ability to lift 10 to 20 pounds.
• Ability to see near, distance, color, and depth perception.
• Manual and finger dexterity, hand/arm steadiness, ability to grip and hold items, and good eye-hand coordination.
• Ability to operate office equipment, a cash register, and various optical equipment and tools.
• Ability to work normal and/or extended office hours, including evenings, nights, and weekends, to meet established deadlines.
• Ability to travel independently to support company objectives and personal development.

Nice To Haves

• Previous office experience is preferred.

Responsibilities

• Greet patients and customers.
• Answer the telephone in a professional manner.
• Book appointments accurately and confirm appointments.
• Process transactions in optical billing and point-of-sale systems.
• Process medical billing information.
• Organize and file patient and customer records.
• Perform other duties as assigned.

Benefits

• Competitive wages
• 401(k) with match
• Vacation pay and personal day
• Volunteer time off
• Sick pay for hourly teammates
• Health and wellbeing benefits
• Voluntary/cafeteria offerings
• Employee Assistance Program
• On-the-job training and certification
• Teammate Recognition Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED