Medical Office Receptionist-Intermediate

UT Health San Antonio • San Antonio, TX

4d

About The Position

Under direct supervision, the Medical Office Receptionist provides office support in a clinical office to help ensure patient satisfaction. The role handles front-office operations, patient registration and communications, appointment scheduling, records requests, and patient flow. The receptionist supports the UT Health mission, vision, and patient promise throughout interactions.

Requirements

• High school diploma or GED.
• Ability to support the mission, vision, and patient promise throughout interactions, following the UT Health Way.
• Analytical thinking skills, including the ability to analyze information, coordinate work within schedule constraints, and handle emergent requirements in a timely manner.
• Creativity and alternative-thinking skills, with the ability to develop new ideas that support the UT Health Way.
• Proficiency with Microsoft Office and database programs.
• Excellent verbal and written communication skills.

Responsibilities

• Perform front-office duties, including checking in patients, ensuring registration forms are complete, collecting copays, assisting patients, and answering phones.
• Create and verify full patient registration when patients arrive.
• Communicate with Benefit Coordinators when patients obtain new insurance.
• Communicate with providers about patient arrivals, needs, or requests.
• Prepare charts and obtain medical record requests; call outside providers to request medical records.
• Create new and follow-up appointments and obtain referrals and authorizations for visits and testing when necessary.
• Schedule patient appointments and follow up on missed appointments by telephone or mail.
• Monitor patient flow, place patients into rooms as needed, and keep patients and families informed about waiting times.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED