Medical Office Receptionist-Intermediate

UT Health San Antonio•San Antonio, TX

About The Position

Under direct supervision, the Medical Office Receptionist provides office support in a clinical office to help ensure patient satisfaction. The role performs front-office and patient-registration tasks, coordinates appointments and records, communicates with patients and providers, and helps monitor patient flow.

Requirements

High school diploma or GED.
Demonstrated ability to support the mission, vision, and patient promise throughout interactions, following the UT Health Way.
Analytical thinking skills, including the ability to analyze information, coordinate work within schedule constraints, and handle emergent requirements in a timely manner.
Creativity and alternative-thinking skills, including the ability to develop new ideas supportive of the UT Health Way.
Proficient computer skills using Microsoft Office and database programs.
Excellent verbal and written communication skills.

Responsibilities

Perform front-office duties, including checking in patients, ensuring registration forms are complete, collecting copays, assisting patients, and answering phones.
Create and verify full patient registration when patients arrive.
Communicate with Benefit Coordinators when patients obtain new insurance.
Communicate with providers as needed regarding a patient's arrival, needs, or requests.
Prepare charts, obtain medical-record requests, and call outside providers to request medical records.
Create new and follow-up appointments, and obtain referrals and authorizations for visits and testing when necessary.
Schedule patient appointments and follow up on missed appointments by telephone or mail.
Monitor patient flow, place patients into rooms as needed, and keep patients and families informed about waiting times.
Perform other duties as assigned.

Benefits

UT SELECT medical insurance offered free for employees.
Group term life insurance and basic accidental death and dismemberment insurance provided at no cost, with options to purchase additional coverage.
Three dental insurance plan options.
Two vision plan options.
Disability insurance enrollment option.
Flexible spending accounts for qualifying dependent-care and health-care expenses.
Retirement plan eligibility through TRS or, for eligible employees, ORP; voluntary retirement programs are also available.
Paid time off of 128 to 208 hours per fiscal year, based on years of service.
Extended Illness Bank accrual of 8 hours per month.
Paid family leave of up to 240 hours after six months of consecutive employment.
Twelve paid holidays each year.
Discounts on services, tickets, and gym membership.