Medical Office Receptionist

LifeStance Health•Snellville, GA

8d•Onsite

About The Position

The Practice Coordinator manages the front-office daily activities at a LifeStance Health practice location, ensuring quality customer service for in-person and remote patients and clinicians. The role supports efficient practice operations, patient needs, clinician schedules, and a pleasant, secure, and motivational work environment. Compensation starts at $21.00 per hour, with potential quarterly bonuses or incentives. The position is located at 3991 Highway 78 W, Ste 203, Snellville, GA 30039.

Requirements

High school diploma or equivalent required.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records (EMRs).
Comfort handling sensitive and confidential information in accordance with HIPAA.
Ability to sit, stand, bend, talk, and hear regularly; walk frequently; and lift or move objects weighing up to 25 pounds.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Associate or bachelor’s degree preferred.
At least one year of experience in healthcare operations, customer service, or a similar role or setting preferred.

Responsibilities

Support a positive work environment and promote LifeStance culture, engagement, and connection through in-office clinician and staff activities.
Prepare patient schedules by ensuring paperwork and documentation are complete, payment cards on file are current, demographics are accurate, and charts are prepared.
Perform general office duties, including sorting mail, scanning documents, handling e-faxes and shared office email, and maintaining office cleanliness and upkeep.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Respond promptly and appropriately to patient needs, including potentially difficult or sensitive situations, using crisis and de-escalation processes.
Greet patients and manage front-desk check-in and check-out courteously.
Respond to patient requests by phone, email, or portal regarding payments and billing, scheduling, release requests, and other inquiries.
Manage phone-system queues and answer calls promptly.
Assist patients with telehealth access, patient portal issues, and other troubleshooting.
Handle urgent requests, triage patient issues, direct them to appropriate departments, or escalate for assistance.
Collect in-person and telehealth copayments and account balances at the time of service.
Verify insurance eligibility and contact patients to resolve issues.
Provide general administrative support to clinicians, including sending letters and faxes and answering administrative questions.
Coordinate with clinicians regarding additional patient questions.
Audit clinician schedules for appointment accuracy.
Maintain a pleasant, secure, and motivational practice environment.