Medical Office Receptionist

LifeStance Health•Annapolis, MD

About The Position

The Medical Office Receptionist manages daily front-office activities for a LifeStance Health practice location, providing quality customer service to in-person and remote patients and clinicians. The role supports smooth practice operations, patient care, and clinician satisfaction through administrative work, communication, scheduling support, and patient assistance. The position is located at 810 Bestgate Rd Ste 325, Annapolis, MD 21401. Compensation starts at $22.00 per hour, with potential quarterly bonuses or incentives.

Requirements

High school diploma or equivalent.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as part of a team.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records.
Comfort handling sensitive and confidential information in accordance with HIPAA.

Nice To Haves

Associate or bachelor's degree.
At least one year of experience in healthcare operations, customer service, or a similar role or setting.

Responsibilities

Promote a positive work environment and support clinician and staff engagement activities.
Prepare patient schedules by ensuring paperwork and documentation are complete, payment information is current, demographics are accurate, and charts are ready.
Perform general office duties, including sorting mail, scanning documents, handling e-faxes and shared email, and maintaining office cleanliness and appearance.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Respond promptly and appropriately to patient needs, including sensitive situations, using crisis and de-escalation processes.
Greet patients and manage front-desk check-in and check-out.
Respond to patient requests by phone, email, or portal concerning billing, payments, scheduling, release requests, and other inquiries.
Manage phone-system queues and answer calls in a timely manner.
Help patients access telehealth and troubleshoot patient portal or other issues.
Handle urgent requests, triage patient issues, direct them to the appropriate departments, or escalate them for assistance.
Collect in-person and telehealth co-payments and account balances at the time of service.
Verify insurance eligibility and contact patients to resolve related issues.
Provide clinicians with administrative support, including sending letters and faxes and answering administrative questions.
Coordinate with clinicians regarding additional patient questions.
Audit clinician schedules for appointment accuracy.
Maintain a pleasant, secure, and motivational practice environment.