Medical Office Receptionist

LifeStance Health•Oakland, CA

13d•Onsite

About The Position

The Medical Office Receptionist, referred to in the job summary as the Practice Coordinator, manages daily front-office activities at a practice location. The role provides quality customer service to in-person and remote patients and clinicians, supports a positive and secure practice environment, and helps ensure the office is prepared to serve patients and clinicians. Compensation starts at $21.00 per hour, with potential quarterly bonuses or incentives. The position is located at 230 North Craig Street, Suite B, Pittsburgh, PA 15213. The work includes preparing patient schedules and charts, checking that paperwork and documentation are complete, confirming current payment information and accurate demographics, and handling general office duties. The receptionist supports patients by managing check-in and checkout, phone and portal inquiries, scheduling and billing-related questions, telehealth access, urgent requests, and payment collection. The role also supports clinicians with administrative tasks and schedule audits. Full-time employees are offered medical, dental, vision, AD&D, short- and long-term disability, and life insurance. Additional benefits include a 401(k) retirement savings plan with employer match, paid parental leave, paid time off, holiday pay, and an Employee Assistance Program. LifeStance Health describes its values as Belonging, Empathy, Courage, and One Team.

Requirements

High school diploma or equivalent required.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as part of a team.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records (EMRs).
Comfort handling sensitive and confidential information in accordance with HIPAA.

Nice To Haves

Associate or bachelor's degree preferred.
At least one year of experience in healthcare operations, customer service, or a similar role or setting preferred.

Responsibilities

Promote a positive work environment and support in-office clinician and staff engagement activities.
Prepare patient schedules by confirming paperwork and documentation are complete, payment information is current, demographics are accurate, and patient charts are ready.
Perform general office duties, including sorting mail, scanning documents, handling e-faxes and shared office email, and maintaining the office.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Respond promptly and appropriately to patient needs, following crisis and de-escalation processes when situations are difficult or sensitive.
Greet patients and manage front-desk check-in and checkout courteously.
Respond to patient requests by phone, email, or portal, including billing and payment questions, scheduling needs, release requests, and other inquiries.
Manage phone-system queues and answer calls in a timely manner.
Assist patients with telehealth access, Patient Portal issues, and other troubleshooting.
Handle urgent requests, triage patient issues, direct them to appropriate departments, or escalate for assistance.
Collect in-person and telehealth copayments and account balances at the time of service.
Verify insurance eligibility and contact patients to resolve issues.
Provide general administrative support to clinicians, including sending letters and faxes and coordinating responses to patient questions.
Audit clinician schedules for appointment accuracy.
Maintain a pleasant, secure, and motivational practice environment.