Medical Office Receptionist

LifeStance Health•Bothell, WA

2d•Onsite

About The Position

The Practice Coordinator manages daily front-office activities at a LifeStance Health practice location, providing quality customer service to in-person and remote patients and clinicians. The role supports an organized, welcoming, and secure practice environment and helps ensure patient and clinician needs are addressed efficiently. Responsibilities include preparing patient schedules and charts, maintaining accurate documentation and demographics, assisting with office operations, and communicating with patients, clinicians, and colleagues. The coordinator handles reception, phone, email, and portal requests; supports scheduling, billing and payment questions, telehealth access, and insurance eligibility; and triages urgent matters to the appropriate department or escalates them. The role also provides administrative support to clinicians and audits schedules for appointment accuracy. The position is based at 12900 NE 180th St, Ste 201, Bothell, WA 98011. Compensation starts at $24.00 per hour, with potential quarterly bonuses or incentives.

Requirements

High school diploma or equivalent required.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records (EMRs).
Comfort handling sensitive and confidential information in accordance with HIPAA.

Nice To Haves

Associate's or bachelor's degree preferred.
At least 1 year of experience in healthcare operations, customer service, or a similar role or setting preferred.

Responsibilities

Create a positive work environment and support clinician and staff engagement activities that promote LifeStance culture and connection.
Prepare patient schedules by ensuring paperwork and documentation are complete, payment information is current, demographics are accurate, and charts are ready.
Perform general office duties, including sorting mail, scanning documents, handling e-faxes and shared office email, and maintaining office cleanliness and upkeep.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Respond promptly and appropriately to patient needs, following crisis and de-escalation processes when situations are difficult or sensitive.
Greet patients and manage front-desk check-in and check-out courteously.
Respond to patient requests by phone, email, or portal, including payment and billing questions, scheduling needs, release requests, and other inquiries.
Manage phone-system queues and answer calls in a timely manner.
Assist patients with telehealth access, patient portal issues, and other troubleshooting.
Handle urgent requests, triage patient issues, direct them to the appropriate department, or escalate them for assistance.
Collect in-person and telehealth copayments and account balances at the time of service.
Verify insurance eligibility and contact patients to resolve issues.
Provide administrative support to clinicians, including sending letters and faxes and assisting with administrative questions or duties.
Coordinate with clinicians regarding additional patient questions.
Audit schedules to support appointment accuracy.
Maintain a pleasant, secure, and motivational working environment in the practice.