Medical Office Receptionist

LifeStance Health•Moore, OK

7d•Onsite

About The Position

The Practice Coordinator manages the daily front-office activities for a LifeStance Health practice location, providing quality customer service to in-person and remote patients and clinicians. The role supports smooth practice operations, patient care, and clinician satisfaction through front-desk, administrative, scheduling, payment, and communication duties. The position is based at 1105 SW 30th Ct, Moore, OK 73160. Compensation starts at $20.25 per hour, with potential quarterly bonuses or incentives. The position requires a high school diploma or equivalent. An associate or bachelor’s degree is preferred, as is at least one year of experience in healthcare operations, customer service, or a similar role or setting. The employee is regularly required to sit, stand, bend, talk, and hear, and frequently required to walk. The role may require lifting or moving objects up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or equivalent.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records (EMRs).
Comfort handling sensitive and confidential information in accordance with HIPAA.
Ability to meet the physical demands of the role, including regularly sitting, standing, bending, talking, and hearing; frequently walking; and lifting or moving objects up to 25 pounds.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Associate or bachelor’s degree preferred.
At least one year of experience in healthcare operations, customer service, or a similar role or setting preferred.

Responsibilities

Create a positive work environment, support clinician and staff engagement activities, and promote LifeStance culture and connection.
Prepare patient schedules by confirming paperwork and documentation, payment card details, demographics, and patient charts.
Perform general office duties, including sorting mail, scanning documents, handling e-faxes and shared office email, and maintaining the office.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Provide responsive, courteous customer service and follow crisis and de-escalation processes when handling difficult or sensitive situations.
Greet patients and manage front-desk check-in and check-out.
Respond to patient requests by phone, email, or portal, including billing and payment questions, scheduling, release requests, and other inquiries.
Manage phone queues and answer calls in a timely manner.
Assist patients with telehealth access, Patient Portal issues, and other troubleshooting.
Handle urgent requests, triage patient issues, direct them to the appropriate department, or escalate for assistance.
Collect in-person and telehealth copayments and account balances at the time of service.
Verify insurance eligibility and contact patients to resolve issues.
Provide administrative support to clinicians, including sending letters and faxes and coordinating responses to patient questions.
Audit clinician schedules for appointment accuracy.
Maintain a pleasant, secure, and motivational practice environment.