Medical Office Receptionist - Intermediate (HOPD Neurosurgery Clinics)

UT Health San Antonio•San Antonio, TX

10d

About The Position

Under direct supervision, the Medical Office Receptionist provides office support in a clinical office to ensure patient satisfaction. The position handles front office and patient registration tasks, coordinates appointments and referrals, supports communication between patients and providers, and helps manage patient flow in the clinic.

Requirements

High school diploma or GED.
Two years of related experience.
Ability to support the mission, vision, and patient promise throughout interactions, following the UT Health Way.
Analytical thinking skills, including analyzing information and using logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner.
Ability to develop creative and alternative ideas supportive of the UT Health Way.
Proficiency with Microsoft Office and database programs.
Excellent verbal and written communication skills.

Responsibilities

Performs front office duties, including checking in patients, ensuring completion of registration forms, collecting copays, assisting patients, and answering phones.
Creates and verifies complete patient registration when patients arrive.
Communicates with Benefit Coordinators when patients obtain new insurance.
Communicates with providers regarding patient arrivals, needs, or requests.
Prepares charts, obtains medical record requests, and calls outside providers to request medical records.
Creates new and follow-up appointments as needed and obtains referrals and authorizations for visits and testing when necessary.
Schedules patient appointments and follows up on missed appointments by telephone or mail.
Monitors patient flow, places patients into rooms as needed, and keeps patients and families informed about waiting times.
Performs other duties as assigned.

Benefits

UT SELECT medical insurance, offered free for employees.
Group term life insurance and basic accidental death and dismemberment insurance, each with $50,000 of coverage at no cost to employees.
Three dental insurance plan options.
Two vision plan options.
Disability insurance enrollment option.
Flexible spending accounts for qualifying dependent-care or health-care expenses.
Eligibility for the Teacher Retirement System or Optional Retirement Plan, with voluntary retirement programs also available.
Paid time off of 128 to 208 hours per fiscal year, based on years of service.
Extended Illness Bank accrual of 8 hours per month.
Paid family leave of up to 240 hours after six months of consecutive employment.
Twelve paid holidays each year.
Discounts on services, tickets, and gym membership.