Medical Receptionist - Neurosurgery - Hartford

Trinity Health•Hartford, CT

3d•$18 - $24

About The Position

The Medical Receptionist supports an outpatient Neurology specialty office and helps ensure patient flow by performing business and clerical functions. Duties include greeting patients, answering phones, scheduling appointments, patient registration, insurance verification, collecting copays and other point-of-service payments, obtaining pre-certifications and prior authorizations, processing referrals, preparing charts, managing incoming and outgoing faxes, and providing clerical support to providers and staff. The role communicates with patients in person and by phone in a courteous, professional manner, identifies the department, uses appropriate telephone scripting, and routes calls to the appropriate staff member or provider in a timely manner. Appointments are scheduled according to department protocols to maximize provider productivity.

Requirements

High school diploma or equivalent.
Excellent keyboard skills.
Proficiency in a Windows-based computer environment and Microsoft Office products.
Accuracy and dependability.

Nice To Haves

Experience in a medical office or billing department.
Knowledge of patient billing and medical terminology.

Responsibilities

Greet and communicate with patients in person and by phone in a courteous and professional manner, identifying themselves and their department.
Answer telephones promptly and professionally using appropriate scripting.
Process calls and transfer patients to the appropriate staff member or provider in a timely manner.
Schedule patient appointments according to department protocols to maximize provider productivity.
Perform patient registration and verify insurance.
Collect copays and point-of-service payments.
Process pre-certifications, prior authorizations, and referrals.
Prepare charts and manage incoming and outgoing faxes.
Provide clerical support to providers and staff.