Medical Receptionist I - Neurosurgery

Baptist Health Care•Pensacola, FL

About The Position

The Medical Receptionist I greets and registers incoming patients in the practice management system and accurately collects and enters demographic and insurance information. The role confirms and schedules appointments, collects copayments, verifies insurance, explains financial requirements to patients or responsible parties, and enters payments into the practice management system. It also receives incoming telephone calls in a prompt, courteous, and professional manner. The position may process and follow up on provider-generated referrals, initiate requests for patient-service authorizations, verify benefits, document authorizations, communicate authorization status to medical staff, and schedule referral appointments for tests, procedures, and follow-up. The receptionist works closely with Baptist Medical Group representatives, insurance companies, patients, and family members to support patient access and office coordination.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills.
Skill in organizing work, making assignments, and achieving goals and objectives.
Ability to prioritize work.
Confidence and skill using computers and related software applications.
Ability to make recommendations and handle complaints and requests professionally and calmly.
Ability to provide excellent customer service.

Responsibilities

Greets visitors or patients and directs them as appropriate using Baptist Health Care’s mission, vision, and values.
Enters patient demographics into the practice management system and continually maintains patient information in the patient record.
Maintains accountability for appointments and schedules patients on the specified days and times; reminds patients of appointments.
Coordinates and schedules appointments, manages appointment reminders and online appointment requests in a timely manner, and follows up with patients who do not attend to reschedule.
Receives and routes incoming telephone calls promptly, courteously, and professionally.
Operates a variety of office equipment effectively.
Coordinates and documents patient referral information.
Works closely with Baptist Medical Group representatives, insurance companies, patients, and family members.
Verifies health insurance eligibility and understands copayments, coinsurance, and deductibles.
Explains financial requirements to patients or responsible parties and collects patient financial portions, including copayments and coinsurance.
Reconciles daily charges and payments accurately.
May process and follow up on referrals generated by providers.
May initiate patient-service authorization requests, verify benefits, enter and document authorizations, and communicate authorization status to medical staff.
May schedule referral appointments for tests, procedures, and follow-up.