Medical Receptionist I - Neurosurgery

Baptist Health Care•Pensacola, FL

About The Position

The Medical Receptionist I greets and registers incoming patients in the practice management system and accurately collects and enters demographic and insurance information. The role confirms and schedules appointments, collects copayments, verifies insurance, explains financial requirements, and enters payments into the system. It also handles incoming calls promptly and professionally. The receptionist may process and follow up on provider-generated referrals, initiate requests for service authorizations, verify benefits, document authorizations, and communicate authorization status to medical staff. The position may schedule referral appointments for tests, procedures, and follow-up. The role works with patients, families, Baptist Medical Group representatives, and insurance companies.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills.
Skill in organizing work, making assignments, and achieving goals and objectives.
Ability to prioritize work.
Confidence and skill using computers and related software applications.
Ability to make recommendations and handle complaints and requests professionally and calmly.
Ability to provide excellent customer service.

Responsibilities

Greet visitors and patients and direct them appropriately in keeping with Baptist Health Care’s mission, vision, and values.
Enter patient demographic information into the practice management system and maintain accurate patient records.
Coordinate and schedule appointments, manage appointment reminders and online requests in a timely manner, and follow up with patients who miss appointments to reschedule.
Receive and route incoming telephone calls promptly, courteously, and professionally.
Operate a variety of office equipment effectively.
Coordinate and document patient referral information.
Work closely with Baptist Medical Group representatives, insurance companies, patients, and family members.
Verify health insurance eligibility and understand copayments, coinsurance, and deductibles.
Explain financial requirements to patients or responsible parties and collect patient financial portions, including copayments and coinsurance.
Reconcile daily charges and payments accurately.
Process and follow up on referrals, and schedule referral appointments for tests, procedures, and follow-up as needed.
Initiate service authorization requests, verify benefits, document authorizations, and communicate authorization status to medical staff as needed.