Medical Front Office Receptionist - Floater Locations in CT.
About The Position
A busy West Hartford ophthalmology practice with 10 satellite offices is seeking a Float Front Desk Medical Receptionist. The position serves as a liaison between the company and current and potential patients, with patient satisfaction central to resolving issues, complaints, and inquiries. The receptionist provides general office support and performs a variety of clerical duties in the reception area. The role travels among locations in West Hartford, Glastonbury, Newington, East Hartford, and Willimantic, covering call-outs, paid time off, and busy days. Duties include handling patient information and records, scheduling, insurance and payment tasks, calls, and correspondence.
Requirements
- High school diploma or equivalent.
- Willingness to learn new skills as required by the practice and master new skill sets within six months of their introduction.
- Availability Monday through Friday and occasional Saturdays.
- Excellent data-entry and typing skills.
- Strong customer-service, active-listening, problem-solving, verbal communication, and written communication skills.
- Strong interpersonal and organizational skills, adaptability to differing personality types, and ability to multitask, manage time, and prioritize tasks.
- Dedication to teamwork and maintaining confidentiality.
- Ability to function in a fast-paced and sometimes stressful environment.
- Reliable transportation, as the role requires travel.
Nice To Haves
- Bilingual Spanish reading, writing, and speaking skills.
- Ophthalmology experience.
- One year of customer-service experience.
- One year of computer-skills experience.
Responsibilities
- Travel between sites to cover call-outs, paid time off, and busy days.
- Identify patients’ needs, clarify information, research issues, and provide solutions or alternatives.
- Route calls to appropriate resources.
- Enter new patient information into the EMR system and obtain and verify patient demographics.
- Update existing patient information.
- Scan documents into patients’ electronic charts.
- Schedule appointments.
- Verify insurance benefits and co-payments.
- Check patients in and out.
- Collect copayments and other patient balances.
- Identify and escalate priority issues.
- Assist with mail distribution and the proper flow of correspondence.
Benefits
- 401(k) profit-sharing plan
- Dental insurance
- Employee perk discounts
- Health insurance
- Life insurance
- Paid time off and holidays
- Employee referral program
- Uniform allowance
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
