Medical Office Receptionist

LifeStance Health•Greenfield, WI

5d•Onsite

About The Position

The Medical Office Receptionist manages daily front-office activities at a LifeStance Health practice location, providing quality customer service to in-person and remote patients and clinicians. The role supports smooth practice operations, patient care, and clinician satisfaction through administrative, scheduling, communication, and patient-support duties. The position is located at 4811 S 76th St #208, Greenfield, WI 53220. Compensation is $21.00 per hour, with potential quarterly bonuses or incentives.

Requirements

High school diploma or equivalent required.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records (EMRs).
Comfort handling sensitive and confidential information in accordance with HIPAA.
The role requires regularly sitting, standing, bending, talking, and hearing; frequently walking; and lifting or moving objects up to 25 pounds. Required vision abilities include close, distance, color, and peripheral vision, depth perception, and adjusting focus.

Nice To Haves

Associate or bachelor’s degree preferred.
At least 1 year of experience in healthcare operations, customer service, or a similar role or setting preferred.

Responsibilities

Promote a positive work environment and support clinician and staff engagement activities that build workplace culture, engagement, and connection.
Prepare patient schedules by ensuring paperwork and documentation are complete, payment cards on file are current, demographics are accurate, and patient charts are prepared.
Perform general office duties, including sorting mail, scanning documents, handling e-faxes and shared office email, and maintaining office cleanliness and appearance.
Communicate effectively with peers, clinicians, and patients to support patient care and clinician satisfaction.
Respond promptly and appropriately to patient needs, including potentially difficult or sensitive situations, following crisis and de-escalation processes.
Greet patients and manage front-desk check-in and check-out courteously.
Respond to patient requests by phone, email, or portal regarding payment and billing questions, scheduling, release requests, and other inquiries.
Manage phone-system queues and answer calls in a timely manner.
Help patients access telehealth, use the Patient Portal, and resolve other technical issues.
Handle urgent requests, triage patient issues, direct them to the appropriate departments, and escalate issues when needed.
Collect in-person and telehealth copayments and account balances at the time of service.
Verify insurance eligibility and contact patients to resolve related issues.
Provide general administrative support to clinicians, such as sending letters and faxes and assisting with administrative questions or duties.
Coordinate with clinicians regarding additional patient questions.
Audit clinician schedules for appointment accuracy.
Maintain a pleasant, secure, and motivational practice environment.