Days

Wood County Hospital•Bowling Green, KY

5d•Onsite

About The Position

The Patient Services Specialist provides comprehensive administrative and clerical support to assigned department(s), facilitating effective communication, maintaining accurate records, and supporting daily operations to ensure efficient service delivery and a positive experience for patients, staff, and providers. This is an onsite position at Bowling Green Family Physicians. The role supports a culture of safety and requires working the hours specified in the offer letter or position-transfer attributes; longer hours may be needed when necessary. Other duties may be assigned.

Requirements

High school education or GED.

Responsibilities

Provide administrative and clerical support to assigned department(s) to support efficient, organized daily operations.
Answer phones, greet patients and visitors, route inquiries, and relay messages accurately and promptly.
Prepare and maintain departmental documents, correspondence, records, files, and reports in accordance with hospital policies and regulatory requirements.
Complete patient scheduling and registration accurately in the electronic health record to support timely, compliant patient care and billing processes.
Maintain confidentiality and professionalism when handling patient, employee, and departmental information.
Prepare, prevent, protect, and respond in support of the organization’s culture of safety.
Work the hours specified in the offer letter or position-transfer attributes; longer hours may be required as necessary.
Perform other duties as assigned.