Medical Office Receptionist - Full Time - Days

Texas Health Resources • Allen, TX

3d • Onsite

About The Position

Texas Health Digestive Specialists is seeking a Medical Office Receptionist for its fast-paced, high-volume gastroenterology clinic in Allen, Texas. The role helps create a positive patient experience by providing courteous, detail-oriented service and supporting efficient clinic operations. The receptionist delivers care using the Medical Office Receptionist Process and, under direct supervision, handles patient check-in and check-out, appointment scheduling, phone calls, patient and insurance information, payments, records, and related communications. The position is full-time, 40 hours per week, Monday through Thursday from 8:00 a.m. to 5:00 p.m. and Friday from 8:00 a.m. to 2:00 p.m.

Requirements

• High school diploma or equivalent.
• Excellent customer service, attention to detail, and ability to thrive in a busy clinic environment.

Nice To Haves

• Six months of healthcare experience in a clinical setting, customer service experience in a clinical setting, or customer service experience in an office environment.
• Insurance verification, pre-certification, or referral experience.
• Bilingual Spanish/English.

Responsibilities

• Perform patient check-in and complete paperwork to support an efficient admitting process and compliance with clinic and regulatory policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information and collect copays and deductible amounts.
• Copy and scan patient-access materials, such as identification, referrals, and insurance cards, into the correct location in the electronic medical record.
• Prepare patient charts and ensure necessary information is complete for appointments.
• Conduct patient check-out, including pricing services, collecting patient-responsibility payments, and scheduling follow-up appointments.
• File and retrieve records and assist with filing registration documentation in electronic medical records.
• Confirm next-day appointments and notify patients of required documentation and time-of-service payment details.
• Follow up with patients regarding the Missed Appointment Policy and send appropriate communications.
• Perform other duties as assigned.

Benefits

• 401(k)
• Paid time off (PTO)
• Medical benefits
• Dental benefits
• Paid parental leave
• Flexible spending account
• Tuition reimbursement
• Student Loan Repayment Program
• Additional benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED