Medical Office Receptionist – Heart & Vascular Specialists – Full-Time, Days

Texas Health•Rockwall, TX

6d•Onsite

About The Position

The Medical Office Receptionist supports Heart & Vascular Specialists at Texas Health Physicians Group. This full-time, 40-hour-per-week position is based at 3144 Horizon Road, Suite 220, Rockwall, TX 75032, and works Monday through Friday from 8:00 a.m. to 5:00 p.m. The receptionist delivers care to patients through the Medical Office Receptionist Process and, under direct supervision, handles patient check-in and check-out, appointment preparation and scheduling, records and insurance information, payments, and phone calls. The role helps ensure an efficient admitting process and compliance with clinic and regulatory policies. The department offers opportunities to develop leadership skills, contribute to a pleasant environment, and work in a medical practice that demonstrates respect and dignity. Texas Health Physicians Group includes more than 1,000 physicians, nurse practitioners, and physician assistants working at more than 240 offices throughout the DFW Metroplex. The organization describes its culture as inclusive, supportive, people-first, and excellence-driven, with opportunities for growth and a supportive team environment.

Requirements

High school diploma or equivalent.
Outgoing, friendly attitude.
Strong attention to detail.
Ability to multitask front-desk responsibilities in a busy specialty clinic.
Outstanding communication, interpersonal, customer-service, and organizational skills.
Knowledge of medical insurance authorization and billing requirements.
Organizational and time-management skills.
Computer proficiency.
Knowledge of clinic procedures and regulatory requirements.
Strong work ethic and high level of professionalism.
Ability to work as a team player and handle multiple projects simultaneously in a fast-paced environment.

Nice To Haves

Two years of healthcare experience in a physician's clinic.
Medical insurance and collections experience.

Responsibilities

Perform patient check-in and complete paperwork to support an efficient admitting process and compliance with clinic and regulatory policies.
Obtain accurate patient and insurance information and collect copays and deductible amounts.
Copy and scan patient-access materials, such as identification, referrals, and insurance cards, into the correct location in the electronic medical record.
Prepare charts for appointments and ensure required information is complete.
Pre-register patients for appointments.
Perform patient check-out functions, including pricing services, collecting patient-responsibility payments, and scheduling follow-up appointments.
Schedule appointments according to office guidelines.
Confirm next-day appointments and notify patients of required documentation and time-of-service payment details.
Answer phone calls and direct them appropriately.
Verify eligibility against insurance on file.
Work the queue for no-show and cancellation appointments.
Call patients with estimated costs for daily office visits.
Monitor patient arrivals daily using the Artera platform.
Perform other duties as assigned.