Medical Office Receptionist – Heart & Lung Surgical Specialists Clinic – Full-Time, Days

Texas Health Resources•Fort Worth, TX

13h•Onsite

About The Position

The Medical Office Receptionist supports the Heart & Lung Surgical Specialists Clinic in a fast-paced, multi-provider environment. The clinic emphasizes compassionate, empathetic patient service, collaborative teamwork, and opportunities to develop skills while working with providers and the team. Under direct supervision, the receptionist supports patients through check-in and check-out, appointment scheduling, phone management, insurance and payment processes, preparation and maintenance of patient records, and related communications. The role follows clinic and regulatory policies and performs other duties as assigned.

Requirements

High school diploma or equivalent.
Outgoing individual with a friendly attitude.
Strong attention to detail.
Ability to multitask front desk responsibilities in a busy clinic.
Outstanding communication, interpersonal, customer service, and organizational skills.
Knowledge of insurance authorization and billing requirements.
Demonstrated strong customer service and communication skills.
Organizational and time-management skills.
Proficient computer skills.
Knowledge of clinic procedures and regulatory requirements.
Strong work ethic and high level of professionalism.
Ability to work as a team player and handle multiple projects in a fast-paced environment.

Nice To Haves

Six or more months of medical front-office experience in a clinic.
Experience with medical insurance verification, eligibility checks, and payment collections.
Six months of business-office customer-service experience.

Responsibilities

Deliver care to patients utilizing the Medical Office Receptionist Process.
Perform patient check-in and complete paperwork to support an efficient admitting process and compliance with clinic and regulatory policies.
Answer phone calls and direct them appropriately.
Schedule appointments according to office guidelines.
Obtain accurate patient and insurance information and collect copays and deductible amounts.
Copy and scan patient-access materials, such as identification, referrals, and insurance cards, into the correct location in the electronic medical record.
Prepare charts for patient appointments and ensure necessary information is complete.
Conduct patient check-out functions, including pricing services, collecting patient-responsibility payments, and scheduling follow-up appointments.
File and retrieve records and assist with filing registration documentation in electronic medical records.
Confirm next-day appointments and inform patients about required documentation, including time-of-service payment details.
Follow up with patients regarding the Missed Appointment Policy and send appropriate communications.
Perform other duties as assigned.