Medical Office Receptionist - Full Time - Days

Texas Health•Arlington, TX

1d•Onsite

About The Position

Texas Health Digestive Specialists is seeking a Medical Office Receptionist for a fast-paced, high-volume clinic. Under direct supervision, the receptionist supports patient access and clinic operations by checking patients in and out, handling appointment scheduling, maintaining patient records, and assisting patients with registration and payment processes. The role is full-time, 40 hours per week, with work hours Monday through Thursday from 8:00 a.m. to 5:00 p.m. and Friday from 8:00 a.m. to 2:00 p.m. The position is based at 1001 North Waldrop, Arlington, Texas, and includes weekends off.

Requirements

High school diploma or equivalent (required).

Nice To Haves

Six months of healthcare experience in a clinical setting, or customer service experience in a clinical setting or office environment (highly preferred).
Insurance verification, pre-certification, or referral experience (highly preferred).

Responsibilities

Deliver care to patients utilizing the Medical Office Receptionist Process.
Perform patient check-in and complete paperwork needed for an efficient admitting process and compliance with clinic and regulatory policies.
Answer phone calls and direct them appropriately.
Schedule appointments according to office guidelines.
Obtain accurate patient and insurance information and collect copays and deductible amounts.
Copy and scan patient-access materials, such as identification, referrals, and insurance cards, into the correct location in the electronic medical record.
Prepare charts for patient appointments and ensure all necessary information is complete.
Conduct patient check-out functions, including pricing services, collecting patient-responsibility payments, and scheduling follow-up appointments.
File and retrieve records and assist with filing registration documentation in electronic medical records.
Confirm next-day appointments and inform patients about required documentation and time-of-service payment details.
Follow up with patients regarding the Missed Appointment Policy and send appropriate communications.
Perform other duties as assigned.