Medical Office Receptionist – Family Care Clinic – Full-Time, Days

Texas Health Resources•Fort Worth, TX

12h•Onsite

About The Position

The Medical Office Receptionist supports patient access at a Family Care Clinic, delivering care through the Medical Office Receptionist Process. Under direct supervision, the receptionist manages patient check-in and check-out, appointment scheduling, phone calls, records, and patient payment information while ensuring the admitting process is efficient and clinic and regulatory policies are followed. The role is full-time, 40 hours per week, with a schedule of Monday through Thursday from 7:30 a.m. to 5:00 p.m. and Friday from 7:30 a.m. to 1:00 p.m. The clinic is located at 3529 Heritage Trace Parkway, Suite 137, Fort Worth, Texas 76244. Texas Health Physicians Group describes a supportive, team-oriented workplace with professional development and cross-training opportunities, a diverse workforce, and community outreach opportunities. The organization includes more than 1,000 physicians, nurse practitioners, and physician assistants at more than 240 offices throughout the DFW Metroplex, and emphasizes inclusive, supportive, people-first, excellence-driven culture.

Requirements

High school diploma or equivalent (required).

Nice To Haves

Six months of medical experience in a clinic (preferred).
Medical or dental experience in a clinical or non-clinical setting (preferred).
Customer service experience in a clinical setting, commercial business, food industry, or office environment (preferred).
Bilingual in English and Spanish (preferred).

Responsibilities

Deliver care to patients utilizing the Medical Office Receptionist Process.
Under direct supervision, perform patient check-in and complete paperwork required for an efficient admitting process and compliance with clinic and regulatory policies.
Answer phone calls and direct them appropriately.
Schedule appointments according to office guidelines.
Obtain accurate patient and insurance information and collect copays and deductible amounts.
Copy and scan patient-access materials, such as identification, referrals, and insurance cards, into the correct location in the electronic medical record.
Prepare charts for patient appointments and ensure necessary information is complete.
Perform patient check-out functions, including pricing services, collecting patient-responsibility payments, and scheduling follow-up appointments.
File and retrieve records and assist with filing registration documentation in electronic medical records.
Confirm next-day appointments and alert patients about required documentation, including time-of-service payment details.
Follow up with patients regarding the Missed Appointment Policy and send appropriate communications.
Perform other duties as assigned.