Medical Office Receptionist – Women’s Care Clinic – Full-Time, Days

Texas Health Resources•Bedford, TX

12d•Onsite

About The Position

The Medical Office Receptionist supports patient access and front-desk operations at Texas Health’s Women’s Care Clinic in Bedford, Texas. The role works full-time, 40 hours per week, Monday through Friday, from 8:00 a.m. to 5:00 p.m. It involves a fast-paced, high-volume clinic environment with frequent inbound and outbound calls, requiring teamwork, compassion, and empathy toward patients and colleagues. Under direct supervision, the receptionist performs patient check-in and check-out, handles clinic paperwork and records, answers and directs calls, schedules appointments, collects patient payments, and helps ensure compliance with clinic and regulatory policies. The position also prepares charts, manages patient access documents in the electronic medical record, confirms upcoming appointments, and follows up on missed appointments.

Requirements

High school diploma or equivalent.
Outgoing individual with a friendly attitude.
Strong attention to detail.
Ability to multitask front-desk responsibilities in a busy clinic.
Outstanding communication, interpersonal, customer service, and organizational skills.
Knowledge of insurance authorization and billing requirements.
Demonstrated strong customer service and communication skills.
Organizational and time-management skills.
Proficient computer skills.
Knowledge of clinic procedures and regulatory requirements.
Strong work ethic and a high level of professionalism.
Ability to work as a team player and handle multiple projects simultaneously in a fast-paced environment.

Nice To Haves

Six months of medical experience in a clinic.
Six months of business office customer service experience.

Responsibilities

Deliver care to patients using the Medical Office Receptionist Process.
Perform patient check-in and complete paperwork to support an efficient admitting process and compliance with clinic and regulatory policies.
Answer phone calls and direct them appropriately.
Schedule appointments according to office guidelines.
Obtain accurate patient and insurance information and collect copays and deductible amounts.
Copy and scan patient access materials, such as identification, referrals, and insurance cards, into the correct location in the electronic medical record.
Prepare charts for patient appointments and ensure all necessary information is complete.
Conduct patient check-out functions, including pricing services, collecting patient responsibility payments, and scheduling follow-up appointments.
File and retrieve records and assist with filing registration documentation in electronic medical records.
Confirm next-day appointments and advise patients what documentation is needed, including information about time-of-service payments.
Follow up with patients regarding the Missed Appointment Policy and send appropriate communications.
Perform other duties as assigned.