Medical Office Receptionist - Orthopedic Clinic

Northern Arizona Healthcare•Flagstaff, AZ

1d•Remote

About The Position

The Medical Office Receptionist performs day-to-day clerical and administrative tasks to support smooth office operations. The role obtains insurance information, collects payments, uses the scheduling system, and serves as an interdepartmental liaison among staff, providers, and customers. The receptionist works with minimal supervision, makes decisions within established guidelines, maintains strict confidentiality, and uses discretion. This is a remote scheduling and phone position for an orthopedic clinic. Responsibilities include office administration and scheduling, patient service, insurance and payment processing, communication, and compliance with safety requirements and applicable regulations. The position also supports staff training, supply inventory, patient authorizations, and accurate records and reports.

Requirements

High school diploma or GED.
Fingerprint Clearance Card application number upon hire.
Fingerprint Clearance Card within 90 days of hire.
Maintain confidentiality and use discretion when handling patient information.
Make appropriate decisions within established guidelines.

Nice To Haves

Associate's degree.
At least two years of experience in a medical or comparable field.
At least two years of customer service experience.
Previous experience with Dimensions, Lawson, Halogen, Midas, and Microsoft Office Suite.

Responsibilities

Answer multi-line telephones; operate and troubleshoot photocopiers; use office equipment and the computer ordering system, including time-edit functions.
Secure, sort, open, and distribute forms, mail, communications, office supplies, and office equipment.
Provide backup coverage for support staff and complete assignments and special projects as assigned.
Coordinate and maintain efficient office operations.
Maintain an accurate and complete scheduling system and patient-scheduling reports, including Tele Vox.
Train and orient appropriate office staff on front-office responsibilities.
Inventory and reorder necessary equipment and supplies, and maintain floor-stock inventory as applicable to the location.
Anticipate and respond promptly to customer needs; listen actively and communicate reliably and clearly.
Provide courteous service, communicate delays, and de-escalate concerns from callers and patients by identifying issues and directing calls or solutions appropriately.
Check patient insurance eligibility and update demographic information.
Process patient payments, including co-pays, deductibles, and co-insurance.
Perform end-of-day reconciliation and correct billing errors using programs such as BOS.
Gather and process patient forms needed to obtain authorization for visits, tests, labs, and procedures, as applicable to the location.
Ensure appropriate consent for care and authorization to obtain or release patient information.
Prepare and distribute departmental communications and maintain distribution lists.
Maintain rapport with customers, managers, and employees, and set priorities to maintain workflow.
Use appropriate medical terminology and communicate with providers and their staff about patient scheduling concerns or issues.
Consult clinic leadership about system problems and document and communicate operational needs, irregularities, and necessary actions to management.
Report safety incidents promptly through the Midas/RDE tool, attend safety training, work safely, and monitor the work environment for safety issues.
Stay current with applicable state and federal regulations and company policies.
Keep required certifications or licenses valid and up to date, if required for the position.
Complete mandatory company modules and job-specific training within specified time frames.