Medical Office Receptionist

LifeStance Health•Arlington, MA

1d•Onsite

About The Position

The Practice Coordinator manages daily front-office activities at a LifeStance Health practice location, providing quality service to in-person and remote patients and clinicians. The role supports smooth practice operations, patient access and care, and clinician satisfaction. The listed location is 22 Mill St., Suite 4, Arlington, MA 02476. Compensation starts at $22.75 per hour, with potential quarterly bonuses or incentives.

Requirements

High school diploma or equivalent.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as part of a team.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records.
Comfort handling sensitive and confidential information in accordance with HIPAA.

Nice To Haves

Associate or bachelor's degree.
At least one year of experience in healthcare operations, customer service, or a similar role or setting.

Responsibilities

Promote a positive work environment and support clinician and staff engagement activities.
Prepare patient schedules by confirming paperwork and documentation, payment information, demographics, and patient charts.
Perform general office duties, including sorting mail, scanning documents, managing e-faxes and shared office email, and maintaining the office.
Communicate with colleagues, clinicians, and patients to support patient care and clinician satisfaction.
Respond promptly and appropriately to patient needs, using crisis and de-escalation processes when necessary.
Greet patients and manage front-desk check-in and check-out.
Respond to patient requests by phone, email, or portal, including billing, scheduling, records-release, and other inquiries.
Manage phone queues and ensure calls are answered promptly.
Assist patients with telehealth access, portal issues, and other troubleshooting.
Triage urgent patient issues, direct them to the appropriate department, or escalate for assistance.
Collect in-person and telehealth copayments and account balances at the time of service.
Verify insurance eligibility and contact patients to resolve issues.
Provide clinicians with administrative support, including sending letters and faxes.
Coordinate with clinicians about additional patient questions.
Audit clinician schedules for appointment accuracy.
Maintain a pleasant, secure, and motivational practice environment.