Medical Office Receptionist

LifeStance Health•Brentwood, TN

About The Position

The Practice Coordinator manages daily front-office activities at a LifeStance Health practice location, providing quality customer service to in-person and remote patients and clinicians. The role supports smooth practice operations, patient access and service, and clinician administrative needs. Compensation starts at $19.50 per hour, with potential quarterly bonuses or incentives. The listed location is 9020 Overlook Blvd Suite 130, Brentwood, TN 37027.

Requirements

Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as part of a team.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records.
Comfort handling sensitive and confidential information in accordance with HIPAA.
High school diploma or equivalent.

Nice To Haves

Associate or bachelor's degree.
At least one year of experience in healthcare operations, customer service, or a similar role or setting.

Responsibilities

Promote a positive work environment and support clinician and staff engagement activities that foster LifeStance culture and connection.
Prepare patient schedules by confirming paperwork and documentation are complete, payment cards are current, demographics are accurate, and patient charts are ready.
Perform general office duties, including sorting mail, scanning documents, handling e-faxes and shared office email, and maintaining the office.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Respond promptly and appropriately to patient needs, including sensitive or difficult situations, using crisis and de-escalation processes.
Greet patients and manage front-desk check-in and check-out courteously.
Respond to patient requests by phone, email, or portal regarding billing and payments, scheduling, release requests, and other inquiries.
Manage phone-system queues and answer calls promptly.
Help patients access telehealth, resolve Patient Portal issues, and troubleshoot other problems.
Handle urgent requests, triage patient issues, direct them to the appropriate department, or escalate them for assistance.
Collect in-person and telehealth copayments and account balances at the time of service.
Verify insurance eligibility and contact patients to resolve eligibility issues.
Provide clinicians with general administrative support, including sending letters and faxes.
Coordinate with clinicians about additional patient questions.
Audit clinician schedules for appointment accuracy.
Maintain a pleasant, secure, and motivational practice environment.