Medical Office Receptionist

LifeStance Health•Champaign, IL

1d•Onsite

About The Position

The Medical Office Receptionist manages the daily front-office activities at a LifeStance Health practice location, providing quality customer service to in-person and remote patients and clinicians. The role supports smooth practice operations, patient care, clinician satisfaction, and a pleasant, secure, and motivational workplace. Compensation starts at $22.00 per hour, with potential quarterly bonuses or incentives. The receptionist prepares patient schedules and charts, maintains office communications and upkeep, manages front-desk and phone queues, and assists patients with scheduling, billing, portal, telehealth, and other requests. The role also handles payments, verifies insurance eligibility, triages urgent issues, and provides administrative support to clinicians. The position requires strong communication and organizational abilities, proficiency with Microsoft Office and electronic medical record systems, and care in handling confidential information under HIPAA. The position requires sitting, standing, bending, talking, and hearing regularly, and walking frequently. The employee must be able to lift or move objects weighing up to 25 pounds. Reasonable accommodations may be available for individuals with disabilities.

Requirements

High school diploma or equivalent required.
Ability to multitask and prioritize duties in support of a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records.
Comfort handling sensitive and confidential information in accordance with HIPAA.
Regularly sit, stand, bend, talk, and hear; frequently walk; and lift or move objects up to 25 pounds.
Vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Associate or bachelor's degree preferred.
At least one year of experience in healthcare operations, customer service, or a similar role or setting preferred.

Responsibilities

Create a positive work environment and support clinician and staff engagement activities that promote company culture and connection.
Prepare patient schedules by confirming paperwork and documentation are complete, payment cards on file are current, demographics are accurate, and charts are prepared.
Perform general office duties and upkeep, including sorting mail, scanning documents, managing e-faxes and shared office email, and maintaining office appeal.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Respond promptly and appropriately to patient needs, including potentially difficult or sensitive situations, following crisis and de-escalation processes.
Greet patients and manage front-desk check-in and check-out courteously.
Respond to patient requests by phone, email, or portal about payments, billing, scheduling, release requests, and other inquiries.
Manage phone-system queues and answer calls promptly.
Assist patients with telehealth access, Patient Portal issues, and other troubleshooting.
Handle urgent requests, triage patient issues, direct them to the appropriate department, or escalate for assistance.
Collect in-person and telehealth copayments and account balances at the time of service.
Verify insurance eligibility and contact patients to resolve issues.
Provide clinicians with administrative support, including sending letters and faxes and answering administrative questions.
Coordinate with clinicians on additional patient questions.
Audit clinician schedules for appointment accuracy.
Maintain a pleasant, secure, and motivational practice environment.