Medical Office Receptionist

LifeStance Health•Pasadena, TX

2d•Onsite

About The Position

The Medical Office Receptionist, described in the posting as a Practice Coordinator, manages daily front-office activities at a LifeStance Health practice location. The role supports quality service for in-person and remote patients and clinicians, helps keep the practice running smoothly, and contributes to a positive and secure work environment. The position handles patient check-in and check-out, scheduling and appointment preparation, phone and portal inquiries, payments, insurance eligibility verification, and telehealth or patient portal troubleshooting. It also provides administrative support to clinicians and assists with routing or escalating urgent patient concerns. The role is based at 675 S Arroyo Parkway, Suite 420, Pasadena, CA 91105. Compensation starts at $22.75 per hour, with potential quarterly bonuses or incentives.

Requirements

High school diploma or equivalent required.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as part of a team.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records (EMRs).
Comfort handling sensitive and confidential information in accordance with HIPAA.
The role requires sitting, standing, bending, talking, and hearing regularly; walking frequently; and lifting or moving objects up to 25 pounds.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Associate or bachelor’s degree preferred.
At least one year of experience in healthcare operations, customer service, or a similar role or setting preferred.

Responsibilities

Create a positive work environment and support clinician and staff engagement activities that promote company culture and connection.
Prepare patient schedules by ensuring paperwork and documentation are complete, payment information is current, demographics are accurate, and charts are ready.
Perform general office duties, including sorting mail, scanning documents, handling e-faxes and shared office email, and maintaining the office.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Respond promptly and appropriately to patient needs, using crisis and de-escalation processes when situations are difficult or sensitive.
Greet patients and manage front-desk check-in and check-out courteously.
Respond to patient requests by phone, email, or portal, including billing and payment questions, scheduling needs, release requests, and other inquiries.
Manage phone-system queues and ensure calls are answered promptly.
Assist patients with telehealth access, patient portal issues, and other troubleshooting.
Handle urgent requests, triage patient issues, and direct them to the appropriate department or escalate them for assistance.
Collect in-person and telehealth copayments and account balances at the time of service.
Verify insurance eligibility and contact patients to resolve issues.
Provide clinicians with general administrative support, such as sending letters and faxes, and coordinate responses to additional patient questions.
Audit clinician schedules for appointment accuracy.
Maintain a pleasant, secure, and motivational practice environment.