Front Office Receptionist

Canyon View Medical Group•Springville, UT

3d•Onsite

About The Position

Canyon View Medical is seeking a part-time front office receptionist for its Family Medicine clinic locations in Springville and Mapleton, Utah. The receptionist assists patients by greeting and helping them, scheduling appointments, and maintaining patient records and accounts.

Requirements

Multi-tasking
Flexibility
Telephone skills
Customer service
Time management
Organization
Attention to detail
Scheduling
Word processing
Professionalism
Quality focus

Nice To Haves

Spanish-speaking ability
Previous medical receptionist experience

Responsibilities

Welcome patients and visitors in person or by telephone, and answer or refer inquiries.
Enroll patients in the Patient Portal and describe the benefits of enrollment.
Schedule appointments in person or by telephone to support patient satisfaction, provider time, and treatment room utilization.
Keep appointments on schedule by notifying providers of patient arrivals, reviewing service delivery against the schedule, and reminding providers of delays.
Anticipate patient anxieties, answer questions, and maintain the reception area to comfort patients.
File and retrieve patient records to ensure treatment information is available.
Obtain, record, and update personal and financial information to maintain patient accounts.
Record and update financial information, record and collect patient charges, control credit extended to patients, and file, collect, and expedite third-party claims.
Maintain business office inventory and equipment by checking stock, anticipating supply needs, placing and expediting orders, verifying receipts, and scheduling equipment service and repairs.
Protect patients' rights by maintaining confidentiality of personal and financial information.
Maintain operations by following policies and procedures and reporting needed changes.