Medical Front Office

NextCare • Aurora, CO

3d

About The Position

NextCare Urgent Care is seeking an energetic, enthusiastic, customer-friendly Medical Front Office Receptionist to work in a fast-paced, team-oriented clinic environment. The receptionist is the first point of contact for patients and supports smooth clinic operations by providing respectful, high-quality customer service, keeping patients and families informed about wait times, and helping maintain efficient patient flow and patient satisfaction.

The role includes gathering patient and insurance information and entering it into the EMR, handling registration and insurance forms, coordinating patient appointments, processing discharges and payments, preparing deposits and daily reports, and maintaining the reception area and supplies. The position may also involve assisting back-office team members within the scope of practice. Employees are expected to be cross-trained and may be assigned to front-office or back-office functions, or both, according to staffing and business needs.

Requirements

• High school diploma or GED.
• At least two years of experience in registration or front office work in a physician's office, hospital emergency department, and/or urgent care setting.
• Typing and computer proficiency in Windows-based software.
• Ability to multitask, provide quality customer service, prioritize, and use critical thinking.
• Ability to assist back-office team members within scope of practice when assigned.

Responsibilities

• Serve as the first point of contact for patients and keep patients and families informed about wait times.
• Monitor patient flow, including placing patients into rooms as needed.
• Obtain personal and insurance information from patients and enter it into the EMR system.
• Complete insurance forms required for registration to support proper reimbursement from payors.
• Process patient discharges, prepare charges, collect payments, obtain required signatures, and issue receipts.
• Prepare daily deposits, reconciliations, and statistical information.
• Maintain adequate front-office supply stock and ensure equipment functions properly.
• Answer telephone calls using quality customer service skills.
• Keep the patient waiting area and restrooms clean and present a positive image of NextCare.
• Manage patient appointments scheduled through the NextCare website.
• Immediately notify the back office of urgent medical concerns a patient may be experiencing.
• Educate patients about NextCare services that may be relevant to their current or next visit.
• Promptly notify the Clinic Manager of patient or employee safety concerns.
• Follow established policies, procedures, objectives, quality assurance programs, and safety, environmental, and infection-control standards.
• Participate in education programs and attend meetings as required.
• Participate in orientation and/or training of newly hired personnel.
• Perform other related duties as assigned or described by company policy, including assisting back-office team members within scope of practice.
• Support smooth clinic and front-reception operations and promote patient satisfaction.
• Remain cross-trained and accept front-office or back-office assignments, or both, based on clinic staffing and business requirements.

Benefits

• Medical coverage
• Health savings account
• NextCare employee visit program
• Dental coverage
• Vision coverage
• Basic life insurance
• Voluntary employee, spouse, and child life insurance
• Long-term disability
• Short-term disability
• Employee assistance program
• Critical illness coverage
• Accident coverage
• Legal benefits
• Identity theft benefits
• Paid time off
• 401(k) Plan benefits for employees of all statuses
• Shift differential benefits for employees in select positions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED