Medical Front Office

NextCare • Broomfield, CO

6d

About The Position

NextCare Urgent Care is seeking an energetic, enthusiastic, and customer-friendly Medical Front Office Receptionist who enjoys working in a fast-paced, team-oriented setting. The receptionist is the clinic’s first point of contact for patients and families, helping keep them informed about wait times and supporting patient flow, registration, discharge, and payment processes. The role supports a smooth-running clinic and front reception area while providing respectful, dignified, high-quality customer service. Employees may be cross-trained and assigned to front-office or back-office functions, or both, according to clinic staffing needs and business requirements.

Requirements

• High school diploma or GED.
• At least two years of experience in registration or front-office work in a physician’s office, hospital emergency department, and/or urgent care setting.
• Typing and computer proficiency with Windows-based software.
• Ability to multitask, provide quality customer service, prioritize, and use critical thinking.

Responsibilities

• Keep patients and families informed about wait times and monitor patient flow, including placing patients into rooms as needed.
• Process patients for discharge, including preparing charges, collecting payments, obtaining required signatures, and issuing receipts.
• Obtain patients’ personal and insurance information and enter it into the EMR system.
• Complete insurance forms required for registration to support proper reimbursement from payors.
• Prepare the daily deposit, reconciliation, and statistical information.
• Maintain adequate front-office supplies and ensure equipment is functioning properly.
• Answer telephone calls using quality customer-service skills.
• Keep the patient waiting area and restrooms clean and representative of a positive NextCare image.
• Manage patient appointments scheduled through the NextCare website.
• Promptly notify the back office of urgent medical concerns a patient may be experiencing.
• Educate patients about NextCare services available for their current or future visits.
• Promptly notify the Clinic Manager about patient or employee safety concerns.
• Follow established policies and procedures, objectives, quality assurance programs, and safety, environmental, and infection-control standards.
• Participate in education programs and required meetings.
• Participate in orientation and/or training of newly hired personnel.
• Perform other related duties as assigned or described by company policy, including assisting back-office team members within scope of practice.
• Work in front-office and/or back-office functions as assigned based on clinic staffing needs and business requirements.

Benefits

• Medical benefits
• Health savings account
• NextCare employee visit program
• Dental benefits
• Vision benefits
• Basic life insurance
• Voluntary employee, spouse, and child life insurance
• Long-term disability
• Short-term disability
• Employee assistance program
• Critical illness coverage
• Accident coverage
• Legal benefits
• Identity theft benefits
• Paid time off
• 401(k) plan benefits for employees of all statuses
• Shift differential benefits for employees in select positions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED