Medical Office Receptionist - $500 Sign-On Bonus

LifeStance Health•Santa Monica, CA

1d•Onsite

About The Position

The Practice Coordinator manages the daily front-office activities at a LifeStance Health practice location, ensuring quality customer service for in-person and remote patients and clinicians. The role supports a positive, efficient practice environment by preparing patient schedules and records, maintaining office operations, assisting patients with administrative and billing needs, and providing administrative support to clinicians. The position is located at 1450 Tenth Street, Suite 404, Santa Monica, CA 90401. Compensation starts at $22.75 per hour, with potential quarterly bonuses or incentives. A $500 sign-on bonus is noted in the job title.

Requirements

High school diploma or equivalent.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records (EMRs).
Comfort handling sensitive and confidential information in accordance with HIPAA.
Ethical conduct consistent with company standards and values.
Ability to build positive working relationships and cooperate with others to achieve organizational goals.
Ability to assess problems, identify causes, gather relevant information, develop workable solutions, and make recommendations or resolve issues.
Flexibility and ability to adapt responsibilities to the company's needs.
Organizational skills and attention to detail, including setting priorities, tracking progress, and maintaining accurate information.
Ability to resolve conflicts cooperatively and express disagreements without disparaging others or affecting patient care.
Regular ability to sit, stand, bend, talk, and hear; frequent ability to walk; and ability to lift or move objects up to 25 pounds.

Nice To Haves

Associate or bachelor's degree preferred.
At least 1 year of experience in healthcare operations, customer service, or a similar role or setting preferred.

Responsibilities

Create a positive work environment, support clinician and staff engagement activities, and promote the company’s culture.
Prepare patient schedules by ensuring paperwork and documentation are complete, payment information is current, demographics are accurate, and charts are ready.
Perform general office duties, including sorting mail, scanning documents, managing e-faxes and shared office email, and maintaining office cleanliness and upkeep.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Respond promptly and appropriately to patient needs, including potentially difficult or sensitive situations, following crisis and de-escalation processes.
Greet patients and manage front-desk check-in and check-out courteously.
Respond to patient requests by phone, email, or portal regarding billing, scheduling, release requests, and other inquiries.
Manage phone-system queues and answer calls in a timely manner.
Help patients access telehealth and troubleshoot Patient Portal issues and other technical problems.
Triage urgent patient issues, direct them to the appropriate department, or escalate them for assistance.
Collect in-person and telehealth copayments and account balances at the time of service.
Verify insurance eligibility and contact patients to resolve eligibility issues.
Provide general administrative support to clinicians, such as sending letters and faxes.
Coordinate with clinicians regarding additional patient questions.
Audit clinician schedules for appointment accuracy.
Maintain a pleasant, secure, and motivating practice environment.