Medical Office Receptionist - $500 Sign-On Bonus

LifeStance Health•Santa Monica, CA

3d•Onsite

About The Position

The Practice Coordinator manages the daily front-office activities for a LifeStance Health practice location, delivering quality customer service to in-person and remote patients and clinicians. The role supports clinic operations, patient needs, and clinicians while helping maintain a pleasant, secure, and motivational workplace. The position is located at 1450 Tenth Street, Suite 404, Santa Monica, CA 90401. Compensation starts at $22.75 per hour, with potential quarterly bonuses or incentives. A $500 sign-on bonus is noted in the job title. The role requires professionalism, sound decision-making, flexibility, attention to detail, and the ability to handle sensitive and confidential information in accordance with HIPAA. The employee regularly sits, stands, bends, talks, and hears; frequently walks; and must be able to lift or move objects weighing up to 25 pounds. Reasonable accommodations may be made for employees with disabilities.

Requirements

High school diploma or equivalent required.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records (EMRs).
Comfort handling sensitive and confidential information in accordance with HIPAA.
Professionalism, ethical conduct, flexibility, organization, attention to detail, and effective conflict resolution.
Ability to regularly sit, stand, bend, talk, and hear; frequently walk; and lift or move objects up to 25 pounds.
Required vision abilities include close, distance, color, peripheral, and depth vision, and the ability to adjust focus.

Nice To Haves

Associate or bachelor's degree preferred.
At least one year of experience in healthcare operations, customer service, or a similar role or setting preferred.

Responsibilities

Manage daily front-office activities and help create a positive work environment that supports company culture and staff engagement.
Prepare patient schedules by ensuring paperwork and documentation are complete, payment cards are current, demographics are accurate, and charts are ready.
Perform general office duties, including sorting mail, scanning documents, managing e-faxes and shared office email, and maintaining office cleanliness and appeal.
Communicate effectively with peers, clinicians, and patients to support patient care and clinician satisfaction.
Greet patients and manage front-desk check-in and check-out courteously.
Respond to patient requests by phone, email, or portal, including billing and payment questions, scheduling, release requests, and other inquiries.
Manage phone-system queues and answer calls in a timely manner.
Help patients access telehealth, use the patient portal, and resolve other technical issues.
Handle urgent requests, triage patient issues, direct them to the appropriate department, or escalate them for assistance.
Collect in-person and telehealth copayments and account balances at the time of service.
Verify insurance eligibility and contact patients to resolve issues.
Provide clinicians with administrative support, including sending letters and faxes, and coordinate with them on patient questions.
Audit clinician schedules for appointment accuracy.
Maintain a pleasant, secure, and motivational practice environment.
Follow crisis and de-escalation processes when responding to difficult or sensitive situations.
Set priorities, monitor progress, maintain accurate records and communications, identify process improvements, and work cooperatively to resolve problems.